We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Wolfgang Pfahler PHP 8.0.17Closed   wpDataTables   Updated April 15, 2022 at 7:37am   6 Most recent comment from Aleksandar Vuković:Hi again WolfgangWe don't generally work on these issues on production sites because in case something breaks, your whole site may go down.If you want us to take a look, please provide me with wp ... Shane Turner Google Sheet - data source has no rows.Closed   wpDataTables   Updated April 14, 2022 at 8:55pm   2 Most recent comment from Miloš Jovanović:Hi, ShaneThanks for reaching out to us- Can you please share a link to the spreadsheet with me, so i can investigate and try to replicate linking the same sheet to my local installation?And perhaps i ... Callum Edwards Formula or code for entry table position number (leaderboard)Closed   wpDataTables   Updated April 14, 2022 at 4:15pm   8 Most recent comment from Miloš Jovanović:Hey, CallumI see the other ticket - we will proceed on it regarding filtering.But once you try this JS trick for other tables, to present the numbering, you can come back to this ticket if it doesn&# ... Chris connecting to remote databaseClosed   wpDataTables   Updated April 14, 2022 at 9:13am   5 Most recent comment from Aleksandar Vuković:Hey ChrisThank you for letting us know.If you need some further assistance, please feel free to reach out to us. Shane Turner Can't activateClosed   wpDataTables   Updated April 12, 2022 at 5:38pm   3 Most recent comment from Aleksandar Vuković:Sorry Shane, I didn't realize this is a duplicate ticket.I will close this one and inspect the other ticket as soon as possible.Kind regards. Pierre-Eloi LESAGE wpDataTables with CF7 and FlamingoClosed   wpDataTables   Updated April 12, 2022 at 3:20pm   3 Most recent comment from Miloš Jovanović:Hi, PierreFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Mohamed Mohamed Purchase code removed automaticallyClosed   wpDataTables   Updated April 12, 2022 at 9:22am   2 Most recent comment from Aleksandar Vuković:Hello MohamedThis is not expected nor desired behavior.Can you please share the FTP and wp-admin (Administrator) credentials with me, so we can take a look? We do not interfere with any data or anyth ... IW WPdatachartClosed   wpDataTables   Updated April 11, 2022 at 11:37pm   3 Most recent comment from Miloš Jovanović:Hi, IWSorry, i forgot to mention, this is the solution to move the "Reset" button to the left side.Let me know if anything was not clearly explained and if you need any help. Thanks. Roger Nichols InstallationClosed   wpDataTables   Updated April 11, 2022 at 10:39pm   3 Most recent comment from Miloš Jovanović:Hi, RogerFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Shane Terpstra Table CenteringClosed   wpDataTables   Updated April 11, 2022 at 10:30pm   2 Most recent comment from Miloš Jovanović:Hi, ShaneFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Roman Column's issueClosed   wpDataTables   Updated April 9, 2022 at 3:11pm   6 Most recent comment from Miloš Jovanović:Hey, RomanI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. Have a great day! Martinez Editor color fontClosed   wpDataTables   Updated April 9, 2022 at 1:29am   2 Most recent comment from Miloš Jovanović:Hi, MartinezFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Greg Lowe Version 4.2 upgrade broke all tablesClosed   wpDataTables   Updated April 8, 2022 at 2:24pm   10 Most recent comment from Miloš Jovanović:Hi, GregSorry about the delayed response, we worked on this in the meantime.We've released an update 4.2.1 that should fix the issue. Can you please backup your site again, and try to update it t ... Kelvin Yeung filters not shown in frontendClosed   wpDataTables   Updated April 7, 2022 at 1:32pm   14 Most recent comment from Aleksandar Vuković:You're welcome, KelvinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kaz adding highstocks to highchart (requiring compare functionality)Closed   wpDataTables   Updated April 7, 2022 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hey KazThank you for your purchase.You can't achieve this with built-in features of wpDataTables, and I don't know if something like this is possible with wpDataCharts callbacks. We' ...