We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anna slow loadingClosed   wpDataTables   Updated August 9, 2022 at 10:19am   6 Most recent comment from Aleksandar Vuković:Hello AnnaThere is nothing new I can suggest about this issue.This error only appears in Google Sheets-based tables, and it's coming from Google, not wpDataTables. Google's server, to which ... Andy Editing a data tableClosed   wpDataTables   Updated August 9, 2022 at 4:49pm   3 Most recent comment from Miloš Jovanović:Hi, Andy - I am sincerely sorry to disappoint you, but at this time, this is not achievable with any of the built in functionalities in our plugin. Please feel free to search on our suggestions pa ... Wojtek Query UsersClosed   wpDataTables   Updated August 8, 2022 at 3:30pm   2 Most recent comment from Miloš Jovanović:Hi, Wojtek Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Kim Pham Nguyen Reduce amount of labels on X-axisClosed   wpDataTables   Updated August 8, 2022 at 7:34am   4 Most recent comment from Aleksandar Vuković:Hello Kim Pham.wpDataTables will pull in all data plotted on the chart, and there are no settings that would change that.In order to reduce the number of points plotted on the X axis, you will need to ... Todd Smitala unable to enter column settings to editClosed   wpDataTables   Updated August 3, 2022 at 7:29pm   9 Most recent comment from Miloš Jovanović:Hi, Todd I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you fo ... Emren Thompson Custom Column WidthsClosed   wpDataTables   Updated August 3, 2022 at 3:10pm   4 Most recent comment from Miloš Jovanović:Hi, Emren  I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you ... Jason King Filter & Search not able to filter & searchClosed   wpDataTables   Updated August 3, 2022 at 11:26am   6 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for providing us with the admin credentials.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UP ... Raborn Media Chart data doesn't match table dataClosed   wpDataTables   Updated August 2, 2022 at 7:23pm   2 Most recent comment from Miloš Jovanović:Hi, Raborn Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... David Spitz Spitz Grouping in ChartsClosed   wpDataTables   Updated August 3, 2022 at 3:09pm   12 Most recent comment from Miloš Jovanović:Hi, DavidThank you for your patience.  I got advised on this by our 2nd level Team.You have absolutely nailed it with this solution, that is how it should be for the Google Charts Waterfall chart.Th ... Keisha Rivera Axis IncrementsClosed   wpDataTables   Updated August 1, 2022 at 11:36am   2 Most recent comment from Miloš Jovanović:Hi, Sue Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... ONE AND O Wordpress Database ConditionClosed   wpDataTables   Updated August 1, 2022 at 10:34am   2 Most recent comment from Miloš Jovanović:Hi, EmilSorry for the delay caused on the other ticket https://tmsplugins.ticksy.com/ticket/3092356We have responded on it in the meantime, and we will proceed the query on it.For future reference, p ... James A. White Querying REST API with parameterClosed   wpDataTables   Updated August 1, 2022 at 9:37am   5 Most recent comment from Uroš Jovanović:Hello James,Thank you for the suggestion. Really hope that this will be implemented soon.Please let us know if you have any other questions. Rob Existing Customer LoginClosed   wpDataTables   Updated July 29, 2022 at 4:42pm   2 Most recent comment from Miloš Jovanović:Hi, RobSorry for the delay- My apologies, but i can't find what you mean.   If i go to our Documentation section, i can see the TMS Store Login hyperlink, in the footer right away.Here are som ... Francesco CONCATENATE COLUMNSClosed   wpDataTables   Updated August 2, 2022 at 3:01pm   6 Most recent comment from Miloš Jovanović:Hi, Francesco The developers advised.Unfortunately, there is no way to achieve an option like this with our built-in functionalities;All the tables that are linked to a file / data source,   are l ... Becca Editable Column Not Showing in Add/Edit ScreensClosed   wpDataTables   Updated July 28, 2022 at 7:56pm   2 Most recent comment from Miloš Jovanović:Hi, Becca  Sorry for the delay - I am very happy to see that you eventually found the root of the issue, and you have resolved it. Thank you for letting us know. Anything else that we could assist w ...