We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Samuel Jackson wpDataTables Date Sort BUGClosed   wpDataTables   Updated August 16, 2022 at 4:26pm   4 Most recent comment from Miloš Jovanović:Hi, Samuel We have already covered this topic in ticket https://tmsplugins.ticksy.com/ticket/3049121For future reference, please don't open multiple tickets with the same topic, as it wastes you ... Samuel Jackson Month sorted out of chronological order by defaultClosed   wpDataTables   Updated August 16, 2022 at 4:25pm   19 Most recent comment from Miloš Jovanović:Hi, SamuelThank you for your feedback on the matter.The Powerful Filters add-on was made 5 years ago when the requests of our users were to sort these values alphabetically by default, that is the re ... Michael Desired featureClosed   wpDataTables   Updated August 15, 2022 at 12:57pm   2 Most recent comment from Miloš Jovanović:Hi, Michael Sorry for the delay- At this time, we don't have  a solution for what you described, to make a toggle through the shortcode, or to have variable columns display through the shortco ... Brian Filter Table by User IDClosed   wpDataTables   Updated August 15, 2022 at 12:42pm   2 Most recent comment from Miloš Jovanović:Hi, Brian Sorry for the delay-Yes, we have a workaround for non-editable ( linked to a file source) tables,  to restrict only showing the rows for the currently logged-in user. I will show you an ... Alex Problem with accessing Excel and PDF files.Closed   wpDataTables   Updated August 15, 2022 at 8:39am   13 Most recent comment from Aleksandar Vuković:You're welcome, glad we could help.Please feel free to reach out to us if you have any further questions. Franck Data filtered and displayed on the chartClosed   wpDataTables   Updated August 12, 2022 at 12:22pm   8 Most recent comment from Miloš Jovanović:Hi, Franck I got advised by our 2nd level Team. - I am truly sorry to disappoint you, but at this time, this is not achievable with any of the functionalities in our plugin. At this time, the chart ... Daniel Edit frontend wpDataTablesClosed   wpDataTables   Updated August 12, 2022 at 9:13am   10 Most recent comment from Miloš Jovanović:Hi, Daniel Do you maybe have the old SQL statement somewhere, i could take a look;  maybe we can figure out what happened before to cause the placeholders to "disappear"?But of course, i am happy t ... Caryle Blondell RefundClosed   wpDataTables   Updated August 12, 2022 at 9:21am   5 Most recent comment from Miloš Jovanović:Hi, Caryle I got confirmation. My manager has manually refunded you.You will get the funds in the next couple of business days.Let us know if you need anything else ; or if you return to us as a u ... Alison Watson Maston WP Data Tables consistently doesn't recognize table headers in excelClosed   wpDataTables   Updated August 11, 2022 at 6:01pm   4 Most recent comment from Miloš Jovanović:Hi, Alison Sorry for the delayI found the issue.  I investigated the Excel file, that is linked to the table - i downloaded it to my PC - and opened it.You had a column without header name ( afte ... Stella Anastasia Filters and PercentagesClosed   wpDataTables   Updated August 15, 2022 at 8:55am   6 Most recent comment from Miloš Jovanović:Hi, Stella Firstly my apologies for all the waiting time.  I was making sure to check every piece of information.Unfortunately, at this time it is not possible to grab the SUM value and to use it d ... Jennifer Kellis Permission to edit errorClosed   wpDataTables   Updated August 10, 2022 at 5:58pm   3 Most recent comment from Miloš Jovanović:Hi, Jennifer Sorry for the delay.I will explain the logic that is causing that error that you see.Basically, when we set up editing for a table,  and if you wish to "limit users to only view and ed ... Danie Coetzee wpdatatables - do_shortcodeClosed   wpDataTables   Updated August 10, 2022 at 10:59am   2 Most recent comment from Miloš Jovanović:Hi, Danie Sorry for the delay-Using the table HTML in our tables can be quite tricky to achieve - and this seems like a custom solution.Our support is very limited when it comes to custom workaround ... Andy Combine fieldsClosed   wpDataTables   Updated August 9, 2022 at 8:59pm   2 Most recent comment from Miloš Jovanović:Hi, Andy Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... David Spitz Spitz Chart typesClosed   wpDataTables   Updated August 9, 2022 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible.Only charts coded into wpDataTables can be used in wpDataTables.Please ... Markus Fragen zur PlugIn-FunktionalitätClosed   wpDataTables   Updated August 9, 2022 at 10:24am   2 Most recent comment from Aleksandar Vuković:Hello Markus.Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ...