We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Abdul choudhury Angled Headers for tablesClosed   wpDataTables   Updated September 21, 2022 at 10:27am   4 Most recent comment from Uroš Jovanović:Hello Abdul,There is currently no option to add custom HTML as you can only use custom CSS to customize/style elements of the wpDataTables plugin.Please let me know if you need further assistance.Loo ... Andrew Illegal mix of collationsClosed   wpDataTables   Updated September 20, 2022 at 6:21pm   7 Most recent comment from Miloš Jovanović:Hi, Andy Sorry for the waiting time.I am delighted to hear that this has been resolved, absolutely awesome!Thank you for letting us know, and for confirming that it was due to the collation in some D ... Rees Microsoft AzureClosed   wpDataTables   Updated September 20, 2022 at 6:18pm   4 Most recent comment from Miloš Jovanović:Hi, Rees That is correct.Firstly when you input all the relevant remote connection details,  into the "Separate DB connection" tab, you can Test if the connection between wpDataTables and the remo ... Gary Loewenthal Edit row no longer updating table - no error messageClosed   wpDataTables   Updated September 20, 2022 at 5:46pm   4 Most recent comment from Miloš Jovanović:Hi, Gary Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... youngjin kim (ctxwing) wpDataTableClosed   wpDataTables   Updated September 20, 2022 at 3:32pm   2 Most recent comment from Miloš Jovanović:Hi, youngjin kim Thanks for reaching out to us - I am sorry, but we are not sure we understood the example. The part on the top right - is this to select from all the columns in the table, which wil ... Rob19805 Group RowsClosed   wpDataTables   Updated September 16, 2022 at 7:01pm   3 Most recent comment from Miloš Jovanović:Hi, Rob19805Thanks for reaching out to usYou are correct.  Basically, this feature is only available for non-server side tables,which are all the tables besides Simple tables and Manual tables ( be ... Raphael Created tables are not showingClosed   wpDataTables   Updated September 15, 2022 at 7:48am   8 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for providing us with an update.We performed checks on your website and now it seems to be working fine, can you confirm that?The issue that we found previously is that there w ... Andrew URL PreFilterClosed   wpDataTables   Updated September 14, 2022 at 8:03pm   8 Most recent comment from Miloš Jovanović:Hi, Andrew I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you ... Lisa Parziale Sort filter column resultsClosed   wpDataTables   Updated September 14, 2022 at 8:02pm   6 Most recent comment from Miloš Jovanović:Hi, Lisa You're welcome.We are happy to help.Of course, please don't hesitate to reach out whenever you have any questionsThank you Lisa Parziale Filter on column with multiple selectionsClosed   wpDataTables   Updated September 14, 2022 at 8:01pm   6 Most recent comment from Miloš Jovanović:Hi, Lisa I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you f ... Matthew Amos Table header not aligning with the table bodyClosed   wpDataTables   Updated September 14, 2022 at 9:50am   3 Most recent comment from Aleksandar Vuković:Hello RavenThank you for letting us know you were able to resolve this with CSS.We apologize for the late response, by the way, we've had a lot of tickets coming in in the past few weeks.Please f ... miri bench add domainClosed   wpDataTables   Updated September 13, 2022 at 7:40pm   2 Most recent comment from Miloš Jovanović:Hi, miri Sorry for the delayCan you elaborate more on what kind of error/issue you are seeing when you try to Activate the plugin?If you maybe can't see the Activation tab, when you go into Mai ... Rees Conditional FormattingClosed   wpDataTables   Updated September 13, 2022 at 2:35pm   2 Most recent comment from Miloš Jovanović:Hi, Rees Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Deepansh Unable to upload Excel tableClosed   wpDataTables   Updated September 13, 2022 at 1:45pm   2 Most recent comment from Uroš Jovanović:Hello Deepansh,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Angela Showing percentages in chartsClosed   wpDataTables   Updated September 13, 2022 at 1:35pm   2 Most recent comment from Miloš Jovanović:Hi, Angela Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ...