We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Duncan Adding form field or JS a tag in a columnClosed   wpDataTables   Updated July 11, 2022 at 7:54am   2 Most recent comment from Aleksandar Vuković:Hey DuncanSorry again for the late response.This can't be done with the plugin's built-in features. The only way you can do this is by concatenating two columns. Similar approach is shown in ... Antonino link to samba share on local serverClosed   wpDataTables   Updated July 7, 2022 at 8:48pm   5 Most recent comment from Miloš Jovanović:Hi, Antonino Thank you for explaining the solution, i will make a note of it, perhaps it will help other usersThanks again.If anything else happens, please don't hesitate to create new tickets. Mee Two links in one cellClosed   wpDataTables   Updated July 6, 2022 at 6:49pm   5 Most recent comment from Miloš Jovanović:Hi, Mee You're welcomeI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new ticket ... Carlos Cabanita Use of values from tha table in the website functionalityClosed   wpDataTables   Updated July 6, 2022 at 10:43am   2 Most recent comment from Aleksandar Vuković:Hello CarlosThank you for your purchase.I can't see the table on the related URL since it's restricted per user so I don't know if I understood your inquiry correctly.Please correct ... Erez Links in Simple TableClosed   wpDataTables   Updated July 6, 2022 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hello ErezThe URL needs to be a valid URL. Encores are not supported, so you need to create a HTML with an anchor tag ( Raquel Alba doesnt display as the preview doesClosed   wpDataTables   Updated July 5, 2022 at 4:24pm   3 Most recent comment from Uroš Jovanović:Hello Raquel,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions Hajer Mixed Chart TypesClosed   wpDataTables   Updated July 12, 2022 at 11:27am   12 Most recent comment from Miloš Jovanović:Hi, Hajer Firstly my sincerest apologies for all the waiting time.I got confirmation from the senior Team , and we additionaly asked the developers.-Basically, with our built-in functionalities, we ... Erez Condotopnal formatting of emty cellsClosed   wpDataTables   Updated July 5, 2022 at 12:16pm   2 Most recent comment from Miloš Jovanović:Hi, Erez Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... John Charlesworth Table Tool Button CSSClosed   wpDataTables   Updated July 5, 2022 at 11:09am   4 Most recent comment from Miloš Jovanović:Hey, John Sorry for the delayYou're welcome, i am happy to helpI hope we will be able to assist with the other ticket, we will see what we can do - i will certainly do my best.Let's close ... Kahlil Nagi Table doesn't display on MobileClosed   wpDataTables   Updated July 5, 2022 at 10:16am   7 Most recent comment from Aleksandar Vuković:Thank you for your help, Jens!Kahlil, please let us know if you face any issues in the future. Kristof Bernaert filters in header of table / data values listClosed   wpDataTables   Updated July 4, 2022 at 7:46pm   2 Most recent comment from Miloš Jovanović:Hi, Kristof Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Brian Hosaka Error in creating TableClosed   wpDataTables   Updated July 4, 2022 at 6:18pm   3 Most recent comment from Miloš Jovanović:Hi, Brian Thanks  for reaching out to usCan you please tell me what type of table this is?If it is perhaps linked to a file source, such as Excel or CSV;if you made any changes in this file, like: ... Safak We bought it for 1 year, we want to change it for a lifetimeClosed   wpDataTables   Updated July 4, 2022 at 4:57pm   2 Most recent comment from Uroš Jovanović:Hello Safak,Thank you for reaching out to us.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button: A new modal opens up where you can choose available upgra ... Jouke Wijdoogen adding a comma to integerClosed   wpDataTables   Updated July 4, 2022 at 3:37pm   3 Most recent comment from Miloš Jovanović:Hi, JoukeFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Michael LEVY json URL only METADATA detected in columnsClosed   wpDataTables   Updated July 4, 2022 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.At the moment, creating tables linked to a JSON file supports this, and only this format of JSON (see example): a one-level array of same-structured objects ...