We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rick Matsumoto using URL linksClosed   wpDataTables   Updated August 31, 2022 at 12:41pm   3 Most recent comment from Miloš Jovanović:Hi, RickMy apologies, i actually figured it out after a bit of experimenting - sorry i didn't spot the solutions right away.1.  We can use this CSS selector in order to manipulate all the hyperl ... Jouke Wijdoogen Change fontsize of filtersClosed   wpDataTables   Updated August 30, 2022 at 11:51am   6 Most recent comment from Miloš Jovanović:Hi, Jouke That is correct, the CSS should be added in the table's Customize section, as shown on your screenshot.Perhaps there is something in the current theme that overrides it, some kind of ... David Spitz Spitz PlaceholdersClosed   wpDataTables   Updated August 30, 2022 at 8:53am   2 Most recent comment from Uroš Jovanović:Hello David, Thank you for reaching out to us. In the past, we only had 3 placeholders (%VAR1%, %VAR2%, %VAR3%), but in one of the past updates, the other 6 other placeholders were added to the plugin ... jongho wpdatatable google geo chartClosed   wpDataTables   Updated August 29, 2022 at 7:18pm   2 Most recent comment from Miloš Jovanović:Hi, jongho I am truly sorry to disappoint you on this, butat this time, we don't have a built-in feature to achieve a Geo chart, but you can suggest it to our developers - they will do their be ... Andrew Moorhouse Chart Display - OffsiteClosed   wpDataTables   Updated August 29, 2022 at 9:25am   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for reaching out to us.Unfortunately, this is currently not possible with wpDataTables plugin. We carefully follow customers' requirements and try to implement most of th ... Mohammed Can't Edit Table created from excel fileClosed   wpDataTables   Updated August 29, 2022 at 10:51am   10 Most recent comment from Uroš Jovanović:Hello Mohammed,Here is an update.Turns out the issue was with the Forminator forms integration, as we have now installed Forminator and it should work now, please let us know if it does or does not.Lo ... zhaorong chen RefundClosed   wpDataTables   Updated August 29, 2022 at 8:39am   2 Most recent comment from Uroš Jovanović:Hello Zhaorong,Thank you for reaching out to us.Have you canceled your license?Looking forward to your reply. Frank Paladino Filtering Table By Dynamic VariableClosed   wpDataTables   Updated August 29, 2022 at 7:34am   2 Most recent comment from Uroš Jovanović:Hello Frank,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Eric Ma Unable to filter on a derived columnClosed   wpDataTables   Updated August 26, 2022 at 10:48am   10 Most recent comment from Aleksandar Vuković:You're welcome, Eric, glad I could help.Please feel free to reach out to us if you have any further questions. Mark Beasley Front end editing by userClosed   wpDataTables   Updated August 26, 2022 at 9:03am   4 Most recent comment from Aleksandar Vuković:Hey MarkIf you enable "Users see and edit only their own data", they won't be able to see everybody's data, only their own.At the moment, there's no way to show all data, but enable the ... Laura van Nieuwland Displaying value from foreign keyClosed   wpDataTables   Updated August 26, 2022 at 7:34am   4 Most recent comment from Aleksandar Vuković:Hey LauraYou can't use the "Users see and edit only their own data" with a custom column like "Naam" is. You would need to use the same column you configured as the "User ID column" here:If I con ... Frank Paladino SQL Query ConditionsClosed   wpDataTables   Updated August 25, 2022 at 12:42pm   3 Most recent comment from Aleksandar Vuković:Hey FrankThank you very much for sharing this with us.I'll forward the ticket to our developers in case they can work something out with your information. I'm sure other users that use Pods ... Ulrik Andersen Size of modal windows - aqua skinClosed   wpDataTables   Updated August 24, 2022 at 9:08pm   2 Most recent comment from Uroš Jovanović:Hello Ulrik,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... john console How to use CONCAT function in wpDataTables WordPress pluginClosed   wpDataTables   Updated August 24, 2022 at 12:22pm   2 Most recent comment from Uroš Jovanović:Hello John,Thank you for reaching out to us.Apologies for additional questions. Can you please elaborate on what you are referring to?Looking forward to your reply. Massimo Debattista Please issue a refundClosed   wpDataTables   Updated August 24, 2022 at 11:23am   4 Most recent comment from Uroš Jovanović:Hello Massimo,Thank you for reaching back to us.You will receive your refund in 5 - 7 business days from the day the refund was requested.Please let us know if you have any other questions.