We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kahlil Nagi CSS & table not formatting for usersClosed   wpDataTables   Updated July 23, 2022 at 2:54pm   5 Most recent comment from Miloš Jovanović:Hi, Kahlil Sorry for the delay-I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new t ... Dimitris Vayenas Java Script error when in WP RocketClosed   wpDataTables   Updated July 22, 2022 at 8:17pm   26 Most recent comment from Miloš Jovanović:Hi, Dimitris I am very happy to see that you isolated this issue.And i will also make sure to pass this to our developers, it will definitely be useful to be aware of, for other users who might expe ... Edwin Dee image in google sheets tableClosed   wpDataTables   Updated July 22, 2022 at 10:31am   13 Most recent comment from Aleksandar Vuković:I hope you'll be able to achieve what you're looking for, Joe.Please feel free to reach out to us if you have any further questions. Becca Grouping impacted by HTML Table in StringClosed   wpDataTables   Updated July 21, 2022 at 4:33pm   11 Most recent comment from Miloš Jovanović:Hi, Becca Sorry for the delay- Thank you for passing the solution, i am very happy to see that you have resolved this.I will pass these details to our developers, as i believe it will be quite usefu ... Dimitris Vayenas Abiiity to make AJAX callsClosed   wpDataTables   Updated July 19, 2022 at 1:36pm   4 Most recent comment from Miloš Jovanović:Hi, DimitrisI was advised by the devs on this.Unfortunately, everything described here falls under custom work, and as our developers are very busy at the moment, working on some priority tasks and fi ... Damien Ramage performance issueClosed   wpDataTables   Updated July 18, 2022 at 12:12pm   5 Most recent comment from Aleksandar Vuković:Great news, Damien, thanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dimitris Vayenas User Filter Selection TrackingClosed   wpDataTables   Updated July 19, 2022 at 1:01pm   5 Most recent comment from Aleksandar Vuković:HI again Dimitris.Our developers asked if you could add this to our feature suggestion page.Any custom work, regardless if it's two lines of code or an entire file, needs to be reviewed by our de ... Marc Table FilteringClosed   wpDataTables   Updated July 18, 2022 at 10:59am   4 Most recent comment from Aleksandar Vuković:Hi again MarcOur developers will be working on that in our upcoming updates.I don't have an exact ETA yet, but it's been mentioned as something they will focus on in the upcoming period. Kee ... Marc Filtering on a tableClosed   wpDataTables   Updated July 15, 2022 at 8:27pm   2 Most recent comment from Miloš Jovanović:Hi, MarcAs far as i was aware, the "or" should be the "default behaviour", but i am not 100% sure, to be honest.  Let's try this, and let me know how it looks from your end - we do have a work ... rafael tobias allow user to edit own dataClosed   wpDataTables   Updated July 15, 2022 at 8:21pm   4 Most recent comment from Miloš Jovanović:Hi, rafael If you need a workaround to filter data only for currently logged in user,but for non-editable tables,   i can offer this custom workaround.Here is an example, this one is for a table l ... LIBO Refund not receivedClosed   wpDataTables   Updated July 15, 2022 at 7:23pm   2 Most recent comment from Miloš Jovanović:Hi, LIBO I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3084022/ For future reference, please don't open ... Clem Allowing front end editing of specific columns onlyClosed   wpDataTables   Updated July 14, 2022 at 3:59pm   2 Most recent comment from Miloš Jovanović:Hi, ClementSorry for the delayYes. The easiest way to achieve this is, you can create one "main table" for Administrators to edit,and you can make an SQL Query from this table, to present this one fo ... Tim Steeman RegexClosed   wpDataTables   Updated July 14, 2022 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello Tim.You can do it with an action add_filter( 'wpdatatables_before_frontend_edit_row', 'Tim_filter', 10, 3 );function Tim_filter( $formdata, $returnResult, $tableID) {     ... LIBO Refund not receivedClosed   wpDataTables   Updated July 14, 2022 at 8:42am   2 Most recent comment from Uroš Jovanović:Hello Libo, Thank you for reaching out to us. Really sorry to hear that you are moving away from the wpDataTables plugin.  Please log in to http://store.tms-plugins.com/ and under "My Licenses" cli ... Kathleen A Istudor display hide/unhide checkmarkClosed   wpDataTables   Updated July 13, 2022 at 8:12pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Kathleen! Glad I could help!Please feel free to reach out to us if you have any further questions.