We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Clément DatePicker / Calendar translationClosed   wpDataTables   Updated July 4, 2022 at 7:22am   6 Most recent comment from Aleksandar Vuković:Thank you, Clément.Hopefully, it will receive a lot of votes, so it's pushed on our To-Do list. Dimitris Vayenas Functionality/DocumentationClosed   wpDataTables   Updated July 1, 2022 at 11:02am   8 Most recent comment from Uroš Jovanović:Hello Dimitris,Thank you very much for your kind words. My colleague will work on this ticket as soon as possible.Please let us know if you have any other questions. Andrew Kennedy Add new item to dropdown selection in front end edit view.Closed   wpDataTables   Updated July 1, 2022 at 10:10am   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for reaching out to us.Unfortunately, that is still not possible with wpDataTables' built-in features as it was not implemented. Have you suggested this feature on the feat ... Zeba Lyra Euzebyo Error in MSSQL Drivers (separate DB connection)Closed   wpDataTables   Updated June 30, 2022 at 12:21pm   18 Most recent comment from Miloš Jovanović:Hey, Zeba Thank you for understanding.No problem at all.I will certainly pass the feedback and all the details to the management and the devs Team, so they will do their best to extend the documenta ... Erez Float field from CSV filesClosed   wpDataTables   Updated June 30, 2022 at 10:49am   2 Most recent comment from Uroš Jovanović:Hello Erez,Thank you for reaching out to us.1. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... YARIN problam with "Create a Chart"Closed   wpDataTables   Updated June 29, 2022 at 9:53am   2 Most recent comment from Uroš Jovanović:Hello Yarin,Thank you for reaching out to us.I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one. Thank you for your patience. Andrew Karr Cannot download latest version 4.4Closed   wpDataTables   Updated June 28, 2022 at 7:43pm   2 Most recent comment from Miloš Jovanović:Hi, Andrew Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Carl Filters only displaying a subset of optionsClosed   wpDataTables   Updated June 28, 2022 at 6:52pm   2 Most recent comment from Miloš Jovanović:Hi, Carl Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Ernie St. Gelais Message in table footerClosed   wpDataTables   Updated June 30, 2022 at 1:23pm   9 Most recent comment from Miloš Jovanović:Hi, ErnieSorry for the delayI've been advised by senior colleagues.You will definitely need to prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “ ... Kim Upright Extracting a JSON string fromClosed   wpDataTables   Updated June 30, 2022 at 1:17pm   7 Most recent comment from Miloš Jovanović:Hi, KimSorry for all the waiting time. I got advised by my senior colleagues, they looked at all the details. What you would need to do here is to unserialize the JSON data. This falls under advanced ... Yamil Insaurralde Using Placeholders on Conditional FormattingClosed   wpDataTables   Updated June 30, 2022 at 1:22pm   6 Most recent comment from Miloš Jovanović:Hey, Yamil Sorry for the delayI have confirmed it with the developers.- I am sincerely sorry to disappoint you, but at this time, this is not achievable with any of the functionalities in our plugi ... Adam Pre-filter calculation shortcodeClosed   wpDataTables   Updated June 27, 2022 at 4:47pm   4 Most recent comment from Miloš Jovanović:Hi, Adam  Sorry for all the waiting time. Basically, at this time, the only way how you can achieve this by using a shortcode, is if the table is on the same page with the SUM shortcode. So, lets� ... Michal Chart.js datalabes → PluginClosed   wpDataTables   Updated June 27, 2022 at 11:24am   7 Most recent comment from Miloš Jovanović:Hi, Michal No problem.Yes, i hope so as well, we will see, and the developers will certainly do their best to add this as soon as possible.Thank you Michal Filter Range is not updated with data updateClosed   wpDataTables   Updated June 27, 2022 at 11:23am   7 Most recent comment from Miloš Jovanović:Hi, Michal Yes, i can completely understand your position, and i am sorry about this...I would love to be able to assist further, but as you can see, unfortunately, it turned out to be a higher leve ... Derek AN ERROR APPEARED AFTER PURCHASE AND I CAN'T GO ONClosed   wpDataTables   Updated June 27, 2022 at 10:44am   4 Most recent comment from Uroš Jovanović:Hello Derek,I responded on this ticket in regards to this issue:Looking forward to your reply on that ticket.