We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tymek Placeholder - %Tomorrow%Closed   wpDataTables   Updated September 12, 2022 at 12:34pm   2 Most recent comment from Uroš Jovanović:Hello Tymek,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Gianluca Need new featuresClosed   wpDataTables   Updated September 9, 2022 at 5:43pm   2 Most recent comment from Miloš Jovanović:Hi, GianlucaSorry for the delay.-I can see on table on this page https://crm.medicalverso.com/report-generale-televisite/you have a date column, and the date filter is working on it.-If you create a ... Gianluca Need to add something into my reportsClosed   wpDataTables   Updated September 9, 2022 at 5:37pm   4 Most recent comment from Miloš Jovanović:Hi, Gianluca  We will first point out the most important limitation for your use-case, of our Export Tools: When you export tables with the wpDataTables plugin, please note that you can export valu ... Laura van Nieuwland migrationClosed   wpDataTables   Updated September 8, 2022 at 1:19pm   4 Most recent comment from Miloš Jovanović:Hi, Laura Can you please check if perhaps the database prefix has changed for the new site?Our plugin is expecting to see the same "path" to the tables, when you move them -so, in your example, the ... Gary Loewenthal Text /mulit-line field "Supplied value ... too long"Closed   wpDataTables   Updated September 6, 2022 at 3:34pm   5 Most recent comment from Uroš Jovanović:Hello Gary,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Michele Lucchetti autocompileClosed   wpDataTables   Updated September 6, 2022 at 1:44pm   2 Most recent comment from Uroš Jovanović:Hello Michele,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Henk WpDatatables usage restriction by roleClosed   wpDataTables   Updated September 5, 2022 at 5:01pm   2 Most recent comment from Miloš Jovanović:Hi, Henk Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Justin Gesso Critical Error on WebsiteClosed   wpDataTables   Updated September 5, 2022 at 11:08am   16 Most recent comment from Uroš Jovanović:Hello Bruce,Thank you for reaching out to us.We have seen that you have created a separate ticket, we will respond to that ticket as soon as possible.Thank you for your patience. Syed Omar Limiting DownloadsClosed   wpDataTables   Updated September 5, 2022 at 9:53am   4 Most recent comment from Miloš Jovanović:Hi, Syed Sorry for all the waiting time.For number of rows that gets exported, while using the Table Export Tools : -  If the table is non-server-side,  or linked to a file-source; then all rows ... Bill Thomas Will not run queryClosed   wpDataTables   Updated September 5, 2022 at 8:28am   2 Most recent comment from Uroš Jovanović:Hello Bill,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Jeffrey Hurlebaus Print, Excel, CSV, Copy, SearchClosed   wpDataTables   Updated September 1, 2022 at 7:23pm   4 Most recent comment from Miloš Jovanović:Hi, Jeffrey You're welcome.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new t ... Jouke Wijdoogen Predefined filtering values on dateClosed   wpDataTables   Updated September 1, 2022 at 6:20pm   4 Most recent comment from Miloš Jovanović:Hi, Jouke Ah, yes - i can see what you mean, that is correct.Well, it's a valid question. I will check with our 2nd level Team if we have a solution to keep the Date Range filter, and to get th ... Todd Plummer Editing Screen will not openClosed   wpDataTables   Updated September 1, 2022 at 9:35am   12 Most recent comment from Miloš Jovanović:Hi, Todd - Yes, at this point you will have a couple of different options to choose what will be best/easiest for you.1.  As you said - you could delete all these tables from the plugin's list ... Jeremy Parrott Single Cell Placeholder Variable Not WorkingClosed   wpDataTables   Updated August 31, 2022 at 7:42pm   6 Most recent comment from Miloš Jovanović:Hi, JeremyWe sincerely apologise for the waiting time, and also that we are still unable to find what you described, sorry about that.If we hover over "Edit with Elementor" we don't see what you ... Francisco Cell value to placeholder variableClosed   wpDataTables   Updated August 31, 2022 at 5:40pm   18 Most recent comment from Miloš Jovanović:Hi, Francisco That sounds good.We will be here, so don't hesitate to reach out to us, once you get to the later phase - if you notice any issues.Thank you