We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Al Trevisan Adding Blank Rows   wpDataTables   Updated 19 hours ago   1 Most recent comment from Al Trevisan:This is for the Tier 1 Schedule Table at the top of the linked page above/below.  I have attempted to add a table from source. My source sheet has blank rows between data to separate, however, when ... Hannah Storman Auto Update Cache   wpDataTables   Updated 21 hours ago   1 Most recent comment from Hannah Storman:Hi,I use wpDataTables to link to a Google Sheet to load the lead time metrics that are shown on the homepage of my website.  I've been having some issues with the data not updating as expected ... Barnabás Nagy No answer getting   wpDataTables   Updated 21 hours ago   3 Most recent comment from Barnabás Nagy:Helo Milos,Yes, got it I will check on original ticket.Thank you,Barnabás Barnabás Nagy No answer from supportClosed   wpDataTables   Updated 22 hours ago   3 Most recent comment from Miloš Jovanović:Hello guys, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which ... Jens Eisemann Bug in wpDataCharts   wpDataTables   Updated 2 days ago   3 Most recent comment from Jens Eisemann:Hi Milos, Has the development team found the problem yet?Here's the page and access to my website again.https://www.webhosting-vergleich.de/webhosting-vergleichhttps://www.webhosting-vergleich.de ... Andrea Torre Radar chart   wpDataTables   Updated 23 hours ago   2 Most recent comment from Andrea Torre:Is there anybody? Shyal Reuter Integration wpdatatable in elementor faultyor   wpDataTables   Updated 5 days ago   4 Most recent comment from Shyal Reuter:Hello MilošFirst of all, thank you for your feedback.However, I can't easily implement some of the suggestions in a live system.Therefore, I think it would be best if we set up an account for yo ... Keith Schoeneick WooCommerce Table   wpDataTables   Updated 5 days ago   1 Most recent comment from Keith Schoeneick:We are having immediate issues on a project that we need to find a workaround for.Currently, we have 3 WooCommerce columns and want to add additional columns for Custom Fields. We can't seem to a ... Dennis Restore deleted content   wpDataTables   Updated 5 days ago   1 Most recent comment from Dennis:Hi, I made a duplicated table and accidently deleted the content. Is there any way I can retrieve that information? Kind regards, Dennis akshay aggarwal Multiselectbox not showing all the options   wpDataTables   Updated 23 hours ago   13 Most recent comment from akshay aggarwal:Hi Milos,I think the earlier ticket is not reaching you, so I've created a new ticket #3987102. Plz see that. ThanksAkshay Theresa Tidmarsh Buttons   wpDataTables   Updated 1 week ago   1 Most recent comment from Theresa Tidmarsh:Hi ThereWe have URLs appearing in a column. We want these to be active links,  appearing visually as buttons. They don’t actually need to be buttons, it’s just a visual requirement.  We have a c ... Mattias Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature   wpDataTables   Updated 1 week ago   3 Most recent comment from Miloš Jovanović:Hello again Mattias,Sorry, I just forgot to add one more important point. Can you please check if the Zip PHP extension is installed and active on your Hosting Server? I will do my best to clarify ... akshay aggarwal Checkboxes not working properly   wpDataTables   Updated 1 week ago   5 Most recent comment from Miloš Jovanović:Hi Akshay, I see what you mean. These are not ideal solutions, more like temporary ideas on what you can try. Maybe the easier one is to try and use editable tables, by importing your data, etc, but I ... Frank Persistent Table Filters for SQL source table   wpDataTables   Updated 1 week ago   2 Most recent comment from Miloš Jovanović:Hi Frank, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to our Holiday break here in Serbia.We truly value your patience during this period.   In regard to y ... akshay aggarwal Clear filter for checkboxes not working fully   wpDataTables   Updated 5 days ago   5 Most recent comment from akshay aggarwal:Hi Milos,Did you get a chance to look into this? Thanks.Akshay