We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alyson Melhus Multiple appointments at one time per employeeClosed   Amelia   Updated September 27, 2022 at 4:31pm   2 Most recent comment from Miloš Jovanović:Hi, Alyson Sorry for the delay-At this time it is not possible for an employee to book more than one appointment at the same time.We will try to add this option in the future, but i can't promi ... FINREDAC Google histogram customisationClosed   wpDataTables   Updated September 27, 2022 at 2:10pm   2 Most recent comment from Uroš Jovanović:Hello FINREDAC,Thank you for reaching out to us.Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), ad ... james Single Cell ShortcodeClosed   wpDataTables   Updated September 27, 2022 at 1:57pm   2 Most recent comment from Uroš Jovanović:Hello James, Thank you for reaching out to us. Can you please provide us with a screenshot/screen recording of this issue? Looking forward to your reply. Coka Market Options de réservationClosed Pre-purchase questions for Amelia   Updated September 27, 2022 at 1:52pm   4 Most recent comment from Uroš Jovanović:Hello Caroline,Thank you for clearing that up.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues ... Mahmoud Calendar Doesn't appear on mobile devicesClosed   Amelia   Updated September 27, 2022 at 1:37pm   4 Most recent comment from Miloš Jovanović:Hi, Mahmoud. Sorry for the delay I can't seem to find any Amelia booking elements on your related page And also there are no console errors in the browser developer console, so it am not sure wh ... Christopher Wieber Taking attendance or marking appointments completeClosed   Amelia   Updated September 27, 2022 at 1:32pm   2 Most recent comment from Miloš Jovanović:Hi, ChrisFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Artyom Employer`s pageClosed   Amelia   Updated September 27, 2022 at 1:28pm   4 Most recent comment from Marko Davidović:We wish you all the best.Hello Jan,Unfortunately, we are not familiar with those plugins. but you can create a separate page for each employee in WordPress and there you can paste the shortcode for Am ... Matthew Gerrish Add a bcc to customer notification e mailsClosed   Amelia   Updated September 27, 2022 at 1:07pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Marc Steinlein Use local fontClosed   Amelia   Updated September 27, 2022 at 1:06pm   2 Most recent comment from Miloš Jovanović:Hi, MarcFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Faruk Uzun Booking Through API & Updating StatusClosed   Amelia   Updated September 27, 2022 at 1:05pm   5 Most recent comment from Uroš Jovanović:Hello Faruk,Thank you for the credentials.I logged into your website, but I can see that the Mail configuration was not set up.Can you please set it up and let us know if you still have the same issu ... Melanie Verbueken Next step button doesn't workClosed   Amelia   Updated September 27, 2022 at 12:24pm   2 Most recent comment from Miloš Jovanović:Hi, MelanieFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Mary Email configurataionClosed   Amelia   Updated September 27, 2022 at 12:14pm   6 Most recent comment from Uroš Jovanović:Hello Mary,Thank you for providing me with the credentials.The password that is required for the SMTP Yahoo connection is  your Yahoo Mail app password (it’s not the password you use to log in to ... Jon Adding Appointments to package on new StepByStep Booking FormClosed   Amelia   Updated September 27, 2022 at 12:00pm   10 Most recent comment from Miloš Jovanović:Hi, Marti Sorry for the waiting time.Thank you for opening a separate ticket for your situation.Of course, we will follow both tickets, and see if it is exactly the same issue,and if so - hopefully ... Carrie Locations on email notificationsClosed   Amelia   Updated September 27, 2022 at 11:57am   6 Most recent comment from Marko Davidović:Hello Laura,We figured out what the issue was. You didn't set up the locations through API you just created locations with the name. And then you used the locations address placeholder instead lo ... César Yucra Reserve several slots at the same time for the same employee.Closed   Amelia   Updated September 27, 2022 at 11:38am   2 Most recent comment from Uroš Jovanović:Hello César,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ...