We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

[email protected] 5.4 update - infinite loading icon of booking formClosed   Amelia   Updated January 5, 2023 at 10:50am   43 Most recent comment from Aleksandar Vuković:I'm sorry to hear that you're still having issues with Amelia, Traci.The fact is that, with over 10.000 active installations, there's only a handful of sites that face this issue where ... J.Malmqvist maximum user booking limitsClosed Pre-purchase questions for Amelia   Updated January 5, 2023 at 10:29am   2 Most recent comment from Marko Davidović:Hello J.Malmqvist, Thank you for your interest in our product.1. We are not sure what you want to achieve but we have Limit appointments per customer option2. Amelia is a WordPress plugin and you can ... Patrick Extending the validity of an existing packageClosed   Amelia   Updated January 5, 2023 at 12:14am   2 Most recent comment from Uroš Jovanović:Hello Patrick,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Joanna Warywocka Upcoming events listClosed   Amelia   Updated January 4, 2023 at 11:16pm   2 Most recent comment from Uroš Jovanović:Hello Joanna,Thank you for reaching out to us.For that purpose, you need to increase the "Default items per page" value on the Amelia/Settings/General page.Please let me know if that works for you.Lo ... Leonardo Vasconcelos Lima google meet linkClosed   Amelia   Updated January 4, 2023 at 10:13pm   16 Most recent comment from Uroš Jovanović:Hello Leonardo,Happy New Year and thank you very much for that.Please let me know if you have any other questions. aady ahmed Locations not loading properlyClosed   Amelia   Updated January 4, 2023 at 9:36pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Have you already created locations on your website?Looking forward to your reply. Kyra Sundance embed youtube videosClosed   wpDataTables   Updated January 4, 2023 at 9:08pm   3 Most recent comment from Miloš Jovanović:Hi, Kyra Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ... Ruth Munro SMS not workingClosed   Amelia   Updated January 4, 2023 at 8:58pm   2 Most recent comment from Uroš Jovanović:Hello Ruth,Thank you for reaching out to us.First of all please check if you are using the latest version of Amelia (see attachment). If you activated the purchase code in Amelia Settings/Activati ... francesc ventura backgroud colorsClosed   wpDataTables   Updated January 4, 2023 at 8:41pm   2 Most recent comment from Miloš Jovanović:Hi, francesc venturaI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3198376 For future reference, please don ... francesc ventura cell background colocolorClosed   wpDataTables   Updated January 4, 2023 at 8:40pm   2 Most recent comment from Miloš Jovanović:Hi, francesc venturaMy apologies for the late response. We had a New Years break and are back,   will do our best to be quick with our responses going forward. I wish you a Happy New Year, and all ... Elias Vilela Junior Erro de ativaçãoClosed   Amelia   Updated January 4, 2023 at 6:54pm   4 Most recent comment from Uroš Jovanović:Hello Elias,Happy New Year!Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google T ... Christopher Wieber Bug: Availability still showing in Step-by-Step Booking 2.0, even though employee has days off.Closed   Amelia   Updated January 4, 2023 at 5:17pm   6 Most recent comment from Uroš Jovanović:Hello Christopher,We apologize for the slightly late reply, we did not work the previous few days due to public holidays.I have passed this to our developer to check the progress of the resolution of ... Jean Philippe planningClosed   Amelia   Updated January 4, 2023 at 5:06pm   2 Most recent comment from Uroš Jovanović:Hello Jean,Thank you for reaching out to us.Can you please let us know what the exact issue is?Looking forward to your reply. Isabelle Saussez Email PlaceholdersClosed   Amelia   Updated January 4, 2023 at 4:49pm   2 Most recent comment from Uroš Jovanović:Hello Isabelle,Thank you for reaching out to us.You can create a test event and test out bookings that way and see if the notifications are sent properly as it works fine from our end.Please let me k ... Julia Warn Activation not showingClosed   wpDataTables   Updated January 4, 2023 at 4:23pm   3 Most recent comment from Miloš Jovanović:Hi, JuliaApology for the late reply-I can see that you resolved this issue, very happy to see that!I suppose that you removed the Lite version and have now installed + activated the full version.We ...