We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael SMS testClosed   Amelia   Updated January 5, 2023 at 8:04pm   22 Most recent comment from Miloš Jovanović:Hi, Michael  We are truly sorry, but there is no workaround. The Amelia SMS is being provided by Twilio, an American SMS provider. All the SMS messages from Amelia are being sent from the same numbe ... Mike Guina Data Table TemplateClosed   wpDataTables   Updated January 5, 2023 at 7:34pm   2 Most recent comment from Miloš Jovanović:Hi, Mike Sorry for the delayed response time.-At this time, we don't have any built-in solution to achieve this, but you can suggest it to our developers - they will do their best to make a so ... Ahmed Al-Mahrooqi Index columnsClosed   wpDataTables   Updated January 5, 2023 at 4:39pm   2 Most recent comment from Miloš Jovanović:Hi, Ahmed My apologies for the late response. We had a New Years break and are back,   will do our best to be quick with our responses going forward. I wish you a Happy New Year, and all the best ... Shaun Marking AttendanceClosed   Amelia   Updated January 5, 2023 at 2:50pm   2 Most recent comment from Uroš Jovanović:Hello Shaun,Thank you for reaching out to us.For that purpose, you can change the status of a creating customer in the appointment to "No-show".Hope this helps you.Please let me know if you have any ... Emma Pier Notification / confirmation problemsClosed   Amelia   Updated January 5, 2023 at 2:18pm   2 Most recent comment from Marko Davidović:Hello Emma, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to dif ... Martinez No vertical scroll bar in builderClosed   wpDataTables   Updated January 5, 2023 at 3:38pm   3 Most recent comment from Miloš Jovanović:Hi, Martinez I have an update. Our developers isolated the bug, and they'll add it to their queue for fixing.  They will do their best to build a fix as soon as possible.  It should be fixed ... Alexander WhatsApp and the WA Business appClosed   Amelia   Updated January 5, 2023 at 1:45pm   3 Most recent comment from Uroš Jovanović:Hello Alexander and Balendu,First of all, happy New Year, and apologies for the delayed response as we did not work for a couple of days.At the moment, there is no option to reply to the automatic Wha ... Barbara Thieme Front-end customer panel: product not readableClosed   Amelia   Updated January 5, 2023 at 1:41pm   2 Most recent comment from Uroš Jovanović:Hello Barbara,Thank you for reaching out to us.Unfortunately, that is currently not possible with the Amelia plugin, but our developers are working on a redesigned version of the customer panel and h ... Christian Forms 2.0 not workingClosed   Amelia   Updated January 5, 2023 at 1:12pm   6 Most recent comment from Uroš Jovanović:Hello Maria,Can you please create a ticket in regard to this issue and we will assist you with this?Looking forward to your reply. Oliver A,Elia booking recurring eventsClosed   Amelia   Updated January 5, 2023 at 12:57pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Thomas Bunte ICS File for employeesClosed   Amelia   Updated January 5, 2023 at 12:56pm   2 Most recent comment from Marko Davidović:Hello Thomas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Anuradha Piyadasa Finding activated domainClosed Pre-purchase questions for wpDataTables   Updated January 5, 2023 at 12:08pm   3 Most recent comment from Miloš Jovanović:Hi Anuradha Piyadasa  I just got a response from our billing Team. They can not find anything for Email [email protected] in our system. Since you bought on Envato Marketplace; we are not able to s ... Emmanuel add customersClosed   Amelia   Updated January 5, 2023 at 11:19am   2 Most recent comment from Marko Davidović:Hello Emmanuel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Employees can not create customer yet bit there is a possibility that this will be ad ... Tony Goedde Changing Search Box ColorClosed Pre-purchase questions for wpDataTables   Updated January 5, 2023 at 11:00am   9 Most recent comment from Aleksandar Vuković:Hello Tony.#table_1_filter applies to the 1st table on the page.If you need to apply it to multiple tables, you will need to duplicate the CSS and change the ID.So, you'd need to add these: #tabl ... justin Payroll softwareClosed   Amelia   Updated January 5, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Justin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. And we do not have integrations with any payroll system. At this time in Amelia you ca ...