As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Patrick Meijer Buffer time between appointments not reflectedClosed   Amelia   Updated January 17, 2023 at 11:50am   6 Most recent comment from Marko Davidović:Hello Patrick,No worries, maybe you just didn't click save or something, what matters is that everything is working fine. And thank you for wanting to leave a review, once you have the time plea ... Jason Every other week AvailabilityClosed Pre-purchase questions for Amelia   Updated January 17, 2023 at 11:29am   2 Most recent comment from Marko Davidović:Hello Jason, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You would need manually to create special days and set that your employee works on those ... lynob web shortcode to skip first click in catalog 2.0Closed   Amelia   Updated January 17, 2023 at 10:32am   2 Most recent comment from Uroš Jovanović:Hello Iynob,Thank you for reaching out to us.Unfortunately, the only option is to predefine the category in the shortcode.Please let me know if you have any other questions. emmanuel kuforiji Cant upload the fileClosed   Amelia   Updated January 17, 2023 at 10:14am   4 Most recent comment from Uroš Jovanović:Hello Emmanuel,Thank you for the update.Yes, that is the best practice to upload the plugin as it is the most efficient way and there is almost no room for error.Please let me know if you have any oth ... Paul Just a few questionsClosed   Amelia   Updated January 17, 2023 at 9:57am   2 Most recent comment from Marko Davidović:Hello Paul, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to dif ... Elizabeth Change time from 24 hour to 12 hour format on employee schedule - admin and employee panelClosed   Amelia   Updated January 17, 2023 at 9:52am   4 Most recent comment from Uroš Jovanović:Hello Elizabeth,Glad to be able to assist you.Please let me know if you have any other questions. Marco Custom Field - Attachment - Uploded Files Name automatically changedClosed   Amelia   Updated January 17, 2023 at 12:02pm   6 Most recent comment from Marko Davidović:Hello Marco,We just got the feedback from our colleagues and they have told us that we save attachments with a name that represents bookingId_randomToken, because the attachments are saved in wp-conte ... Alayn Govea Edit text sizesClosed   Amelia   Updated January 17, 2023 at 8:52am   8 Most recent comment from Uroš Jovanović:Hello Alayn,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ... juan carlos Vazquez Vista MOVIL..Closed Pre-purchase questions for Amelia   Updated January 16, 2023 at 11:16pm   2 Most recent comment from Uroš Jovanović:Hello Juan,Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to tran ... Tsuifei Cancel or hide the Extra Options featureClosed   Amelia   Updated January 16, 2023 at 11:08pm   2 Most recent comment from Uroš Jovanović:Hello Tsuifei,Thank you for reaching out to us.The extras step is only displayed on the booking form only if the service has extras crated for it.Please let me know if that is the case or not.Looking ... Giam Group Booking ManagementClosed   Amelia   Updated January 16, 2023 at 10:33pm   2 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for reaching out to us.This is how it works at the moment as the reschedule option on the back-end searches for the free time slots.We will work on changing this behavior but at ... Landry BUG "SPECIAL DAY" EMPLOYEE Can't be savedClosed   Amelia   Updated January 16, 2023 at 10:12pm   2 Most recent comment from Aleksandar Vuković:Hello Landry.Sorry for the late response.We're aware of this bug, and our developers are working on it.As soon as it's fixed it will be included in our update. If we receive a fix for it be ... Andrew getting startedClosed   wpDataTables   Updated January 16, 2023 at 7:30pm   2 Most recent comment from Miloš Jovanović:Hi, Andrew Thanks for reaching out to usIf you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps exp ... Jongho Hide until loaded doesn't work with ForminatorClosed   wpDataTables   Updated January 16, 2023 at 6:42pm   4 Most recent comment from Miloš Jovanović:Hi, Jongho It is not a problem at all.We will cover the other ticket as quickly as possible and we will reply on it.Thank you for your patience. Brad Eichmann Data on Hidden Fields in Gravity Forms Disappear when editingClosed   Gravity Forms integration for wpDataTables   Updated January 16, 2023 at 6:30pm   2 Most recent comment from Miloš Jovanović:Hi, BradSorry for the delay, we don't work on weekends.-Can you tell me what are the column types of these hidden fields that get deleted once a user edits anything?Are they perhaps attachment fi ...