Some customers have been unable to access there customer panel via the link in the email they've received after purchasing pack of classes. Which means they are unable to book the classes they have bought.
Am I able to access their customer panel so that I can make bookings for them, which will then deduct the classes they have bought?
If it works for other users and not for some of them then they have issue with the credentials. Please ask them to reset the password and to check if they are using the correct mail.
As for your question, you cannot access their profile but you can book instead of them form the back end. We assume that these appointments are part of a package. So just go to services/packages and click on manage package and choose the date so that you can find this customer booking date and just click on that and book on their behalf like this
Hope this helps.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
Hello,
Some customers have been unable to access there customer panel via the link in the email they've received after purchasing pack of classes. Which means they are unable to book the classes they have bought.
Am I able to access their customer panel so that I can make bookings for them, which will then deduct the classes they have bought?
Thank you
Karen
Hello Karen,
Thank you for reaching out to us.
If it works for other users and not for some of them then they have issue with the credentials. Please ask them to reset the password and to check if they are using the correct mail.
As for your question, you cannot access their profile but you can book instead of them form the back end. We assume that these appointments are part of a package. So just go to services/packages and click on manage package and choose the date so that you can find this customer booking date and just click on that and book on their behalf like this
Hope this helps.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic
[email protected]
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