As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Franziska Prevent Customer from changing appointmentClosed   Amelia   Updated July 27, 2023 at 7:29am   10 Most recent comment from Stefan Petrov:Hello Franziska,Yes, that's noted. What I can do is collect all the information regarding this workaround and transfer it to developers. We already have a list of things that needs to be done, bu ... DIDIER LOPES payment MollieClosed   Amelia   Updated July 27, 2023 at 6:50am   2 Most recent comment from Marko Davidović:Hello DIDIER, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  Simon Whyatt Appointment configuration settingsClosed   Amelia   Updated July 27, 2023 at 6:40am   5 Most recent comment from Marko Davidović:Hello Simon, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there.  In that way, issues and questions which are related to ... Navisha Amelia - Selecting Multiple Time SlotsClosed   Amelia   Updated July 27, 2023 at 5:24am   2 Most recent comment from Marko Davidović:Hello Navisha, Thank you for reaching out to us.Not as such we do not have that option and soon we plan to implement a cart option. For now you can use packages of services and in that way, customers ... David Farré Avoid tab display in the customer's profileClosed   Amelia   Updated July 26, 2023 at 8:58pm   7 Most recent comment from Aleksandar Vuković:My pleasure, David.Please feel free to reach out to us if you have any further questions or concerns! Elizabeth Can a user be both an Amelia Employee and an Amelia Customer??Closed   Amelia   Updated July 26, 2023 at 8:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Elizabeth.Please feel free to reach out to us if you have any further questions or concerns! Mike and Stephie How to migrate a configured wpDataTables instance to a new serverClosed   wpDataTables   Updated July 26, 2023 at 4:43pm   7 Most recent comment from Miloš Jovanović:Hi Mike,i am happy to hear that you successfully cloned the wpDataTables instance, great to hear that!I can see what you mean, yes - right now we have those issues that can happen,i will pass this fe ... Valerie EventsClosed   Amelia   Updated July 26, 2023 at 1:57pm   4 Most recent comment from Stefan Petrov:You are very welcome, Valerie.I'm glad that i was able to help.If you have any other questions, feel free to ask. Elsa Govaarts Customization looks differentClosed   Amelia   Updated July 26, 2023 at 1:53pm   2 Most recent comment from Stefan Petrov:Hello Elsa,thanks for reaching out to us.The link you've provided is leading to a guide for Booking Form 1.0, but the Booking Form you are trying to customize is Step by Step Booking Form 2.0Step ... Oliver multiple days off (holiday)Closed   Amelia   Updated July 26, 2023 at 12:18pm   4 Most recent comment from Marko Davidović:Hello Oliver, You are most welcome, and we are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, plea ... Kristaps Skiping payment stepClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 12:17pm   2 Most recent comment from Marko Davidović:Hello Kristaps, Thank you for reaching out to us.This is available in Amelia for a long time now. YOu just need to set the service to have the price 0 and in that way the payment section should be sk ... Marco Show service first then packagesClosed   Amelia   Updated July 26, 2023 at 11:14am   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for reaching out to us.Unfortunately, no this is how Amelia is designed but your customers can change services or packages hereOr you can try to show 2 separate forms just for s ... Enes changing the workin timesClosed   Amelia   Updated July 26, 2023 at 10:24am   2 Most recent comment from Stefan Petrov:Hello Enes,thanks for reaching out to us.Please, check the General settings - Default Time Slot Step. According to your screenshot, it seems like it is set to 8 hours. This is affecting the Employee W ... Michal payment formClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 9:38am   6 Most recent comment from Stefan Petrov:Hello again Michal,Yes, there is a payment option "on site" which is set by default. When i said the payment option cant be turned off, I meant as a last step in the booking form.You have two payment ... Astrid Kuenne Some views show everyday calendar when they are weekly eventsClosed   Amelia   Updated July 26, 2023 at 9:00am   2 Most recent comment from Marko Davidović:Hello again Astrid, Thank you for reaching out to us.My apologies but we do not quite get what are you asking us.You have sent us screenshots of services and packages and form events.We will try to he ...