We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Murray SQL PlaceholdersClosed Pre-purchase questions for wpDataTables   Updated July 14, 2023 at 4:47pm   9 Most recent comment from Miloš Jovanović:Hi Murray, Thank you for your patience. We got advised by our devs on this. You can take a look at our available filters for developers here ;  https://wpdatatables.com/documentation/information-for- ... Gerhard Reus Events List 2.0Closed   Amelia   Updated July 10, 2023 at 2:41pm   4 Most recent comment from Miloš Jovanović:Hi, Gerhard.Sorry for the waiting time on this reply.I checked with our QA Team, and they confirmed that this setting was present in several previous versions of Amelia.To be fair, it is easy to mis ... Murray PriceClosed Pre-purchase questions for wpDataTables   Updated July 10, 2023 at 2:16pm   2 Most recent comment from Miloš Jovanović:Hi, Murray.Can you try to visit our pricing page from a different browser, let me know if the issue is the same?And if you can confirm from which country are you visiting the page?-I am not able to ... Dino DepositClosed   Amelia   Updated July 10, 2023 at 1:34pm   4 Most recent comment from Uroš Jovanović:Hello Dino,For the deposit payment to be displayed, you will have to enable one of the online payment methods in order for this to work.Hope this helps you.Please let me know if you have any other qu ... Angela How to change timeClosed   Amelia   Updated July 10, 2023 at 1:25pm   6 Most recent comment from Miloš Jovanović:Hi, Angela.My sincere apologies, i somehow thought that we already have this option,but double-checked and sadly, at this time we still don't have a way to change the Time Format in the Amelia� ... Irene Flexible selection of time slot for AdminstratorClosed   Amelia   Updated July 10, 2023 at 1:14pm   4 Most recent comment from Uroš Jovanović:Hello Irene,I understand, basically, you would need separate functions for front-end and back-end. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully f ... Ivan Conditional logic for mailingClosed   Amelia   Updated July 10, 2023 at 12:57pm   4 Most recent comment from Uroš Jovanović:Hello Ivan,Thank you for reaching out to us.We did not have such feature requests in the past. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully follo ... Santiago Celorio Galan Removing "DateTime" in %recurring_appointments_details%Closed   Amelia   Updated July 10, 2023 at 12:48pm   2 Most recent comment from Uroš Jovanović:Hello Santiago,Please check the following video on how to remove that.Let me know if that helped you.Looking forward to your reply. Bilal Zouggaghi Import customers not workingClosed   Amelia   Updated July 10, 2023 at 12:39pm   2 Most recent comment from Uroš Jovanović:Hello Bilal,Thank you for reaching out to us.I will respond to the other ticket you created on this topic. Emanuel Tesoriello Info about number of people for servicesClosed   Amelia   Updated July 10, 2023 at 12:33pm   2 Most recent comment from Uroš Jovanović:Hello Emanuel,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Kylan Veibell Sort codeClosed   Amelia   Updated July 10, 2023 at 12:29pm   6 Most recent comment from Uroš Jovanović:Hello Kylan,Thank you for reaching back out to us.Unfortunately, that is currently not possible as it was set up this way. You can suggest that feature on the following link: https://features.wpam ... Aidan WhatsApp Header ImagesClosed   Amelia   Updated July 10, 2023 at 12:28pm   2 Most recent comment from Uroš Jovanović:Hello Aidan,Thank you for reaching out to us.The issue is that you have an image in the header and that is currently not supported in Amelia. We will have this included in the future, but there is no ... Mark Skillen Just want to show locationsClosed   Amelia   Updated July 10, 2023 at 12:23pm   11 Most recent comment from Uroš Jovanović:Hello Mark,By preselecting employee and service, I am referring to doing so with the shortcode, so that those fields are not displayed on the front-end.Looking forward to your reply. Nigel Font SizeClosed   Amelia   Updated July 10, 2023 at 12:20pm   11 Most recent comment from Uroš Jovanović:Hello Nigel,Please try the following CSS and let me know if it works or not: .amelia-app-booking #amelia-booking-wrap .am-step-booking-catalog .am-form-stepByStepForm-selectServiceForm .am-select-serv ... Olaf Gradin Stripe payment methodsClosed   Amelia   Updated July 10, 2023 at 12:13pm   2 Most recent comment from Uroš Jovanović:Hello Olaf,Thank you for reaching out t ousCan you please let me know if this affected the Stripe functionality on your wesbsite?Looking forward to your reply.