We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gerhard Reus Show all Events to all EmplyeesClosed   Amelia   Updated July 11, 2023 at 10:36am   2 Most recent comment from Stefan Petrov:Hello Gerhard,thanks for reaching out to us.Yes, you are right. It was a bug and it is fixed with the latest update. Since we dont want it to work that way, we dont have any plans to allow all employe ... Giulio Di Rienzo Bimonthly and quarterly packagesClosed Pre-purchase questions for Amelia   Updated July 11, 2023 at 9:53am   4 Most recent comment from Marko Davidović:Hello Giulio,Yes, and no.We have explained how this works so this scenario is not possible unless you book for them in advance. As you asked you can book appointments form a package for a customer in ... Lana Website / PHP Memory OptimizationClosed   wpDataTables   Updated July 11, 2023 at 9:51am   6 Most recent comment from Miloš Jovanović:  Hi, Lana. You're welcome, I am delighted to hear that this has helped.  Thank you for letting us know.Just to add one detail, as mentioned before, it depends on how much data you will have o ... Steve eventsClosed   Amelia   Updated July 11, 2023 at 9:44am   2 Most recent comment from Stefan Petrov:Hello Steve,Unfortunately, there is currently no such option with Amelia's built-in features. We are currently working on it, it should be available in the next updates. Mike Maxwell No ability to sign up for class in mobile viewClosed   Amelia   Updated July 11, 2023 at 9:41am   3 Most recent comment from Marko Davidović:Hello again Mike, Thank you for reaching out to us.We can see that you have withdrawn this ticket but just in case we will forward this for further testing and if we are able to replicate this issue ... andreas dashboard and calendar shortcutClosed Pre-purchase questions for Amelia   Updated July 11, 2023 at 9:33am   2 Most recent comment from Marko Davidović:Hello andreas, Thank you for your interest in our product.At this time dashboard is for service only and some features such as the event calendar are not available in the lite version.Every subscripti ... ampagi wpDataTables & Master-Details - Table MaintenanceClosed   wpDataTables   Updated July 11, 2023 at 9:27am   2 Most recent comment from Miloš Jovanović:Hi, ampagi.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Mike Maxwell Back-end calendar starts at 12:00am?Closed   Amelia   Updated July 11, 2023 at 9:06am   2 Most recent comment from Marko Davidović:Hello Mike, Thank you for reaching out to us.Just go to settings-role settings-admin and turn off the option allow admin to book at any time and the calendar will show just the work hours of the emplo ... Anil Gökkaya Hide date next to time in event listClosed   Amelia   Updated July 11, 2023 at 9:02am   4 Most recent comment from Marko Davidović:Hello Anil, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. Chris Webb Custom Email NotificationsClosed   Amelia   Updated July 11, 2023 at 6:52am   2 Most recent comment from Marko Davidović:Hello Chris, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. And we do not have any workaround at this time so that the customer can get the notice t ... Adam O. Packages Pop UpClosed   Amelia   Updated July 11, 2023 at 5:56am   6 Most recent comment from Marko Davidović:Hello Adam,With this shortcode, you should be able to achieve what you need.As for your other ticket I think that this is not possible to achieve to hide the employee in packages but you will get conf ... Dor amelia customer panelClosed   Amelia   Updated July 11, 2023 at 5:46am   6 Most recent comment from Marko Davidović:Hello Dor,We can not say if this is possible or not, you can certainly try and achieve this but this is beyond our support and our developers do not accept personal customization request at this time. ... coltding Link too data tables lost after upgradeClosed   wpDataTables   Updated July 10, 2023 at 4:28pm   2 Most recent comment from Miloš Jovanović:Hi, coltding.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Monica Sjödin Multi line textClosed   wpDataTables   Updated July 10, 2023 at 3:57pm   2 Most recent comment from Miloš Jovanović:Hi, Monica. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Colin Stearman Feature RequestClosed Pre-purchase questions for wpDataTables   Updated July 10, 2023 at 3:07pm   4 Most recent comment from Miloš Jovanović:Hi, Colin.Apology for the waiting time on the reply.-Yes, I can completely understand what you mean.Just wanted to comment one detail, you mentioned when a table is too wide and does not fit on the p ...