As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Rudy More information about the FeaturesClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 8:45am   4 Most recent comment from Stefan Petrov:Hello Rudy,thanks for reaching out to us.The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we ... Léa Di Lorenzo appointment cancellationClosed   Amelia   Updated July 26, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello Léa, Thank you for reaching out to us.The refunds are not done automatically you need to click on that appointeth and then click on a refund button and then they will receive the amount that th ... Simmeon Refund RequestClosed   Amelia   Updated July 26, 2023 at 8:11am   3 Most recent comment from Aleksandar Vuković:Hello Simmeon.Thank you for reaching out to us.After you submit a refund request, you will not receive any confirmation emails, but you will see that the "Request Refund" button is grayed out: That m ... Anne-Sophie Team membersClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 8:07am   8 Most recent comment from Marko Davidović:Hello again TicTac,As we mentioned before please open your own ticket and we will gladly help you there we do not want to disturb other users since they get each reply ours and yours.Thank you for und ... Egor Amelia AppointmentsClosed   Amelia   Updated July 26, 2023 at 7:23am   5 Most recent comment from Marko Davidović:Hello again Egor,I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3421762/For future reference, please don't op ... Tom Schuller Auto-Redirect after Booking with New FormClosed   Amelia   Updated July 26, 2023 at 6:39am   5 Most recent comment from Stefan Petrov:You are welcome, Tom.If you have any other questions, I would like to help. Marc Garcia Affiliate RequestClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 7:59am   3 Most recent comment from Marko Davidović:Hello Marc,We just got the feedback from our colleagues and they have told us that if you need you can write our colleague from the marketing sector on this mail  [email protected]. Also, ... Chris Formatting ColumnsClosed   wpDataTables   Updated July 25, 2023 at 4:13pm   4 Most recent comment from Miloš Jovanović:Hi Chris,no problem, we will close this one as well.I spotted a new ticket, we will go through it as soon as possible,and going to follow up on it.Please don't hesitate to open new tickets if a ... Chris Date Formatting is incorrectClosed   wpDataTables   Updated July 25, 2023 at 2:02pm   3 Most recent comment from Miloš Jovanović:Hi Chris,I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. Have a great day! ... Spyridon Kapravelos Calender view + print versionClosed   Amelia   Updated July 25, 2023 at 1:49pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Spyridon.Please feel free to reach out to us if you have any further questions or concerns! William Customers not able to connect wordpress usersClosed   Amelia   Updated July 25, 2023 at 1:49pm   3 Most recent comment from Aleksandar Vuković:Hello William.Thank you for reaching out to us.A Customer in Amelia can only be linked with existing WordPress users that have the "Amelia Customer" user role. So, if you want an existing user to be l ... Thierry Unable to display backend pagesClosed   Amelia   Updated July 25, 2023 at 1:46pm   4 Most recent comment from Aleksandar Vuković:Thank you for letting us know, Thierry.Can you please let Egor know what exactly you needed to change on your server, so he can attempt the same?Thank you in advance! Bart Event Widget OptionsClosed   Amelia   Updated July 25, 2023 at 1:45pm   7 Most recent comment from Aleksandar Vuković:Thank you very much, Samuel!Bart, I hope this works for you as well! Kahlil Nagi Next Day Reminder for Pending appointmentsClosed   Amelia   Updated July 25, 2023 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello Kahlil.Appointment reminders go out only for confirmed (Approved) appointments.At the moment, there's no way to enable this for pending appointments. Dion Ad specific times to a serviceClosed   Amelia   Updated July 25, 2023 at 1:11pm   2 Most recent comment from Stefan Petrov:Hello Dion,thanks for reaching out to us.This can be done by settings work hours a bit differently. Im not sure how many employees you currently have, but you need to make a new one specifically for t ...