We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Irene Remove Price Tag in FrontendClosed   Amelia   Updated July 10, 2023 at 9:33am   2 Most recent comment from Marko Davidović:Hello Irene, Thank you for reaching out to us.We are not sure that this is possible but we can try to achieve this. Please tell us for which service you need this since we do not see the custom durati ... Carles Include employee's phone number in "[ameliacustomerpanel appointments=1".Closed   Amelia   Updated July 10, 2023 at 8:29am   4 Most recent comment from Marko Davidović:Hello Carles,This depends on the number of votes that other user leave. If some of your suggestions have 5 votes then most likely they will not be implemented. Whereas we have several hundreds of vote ... Digital Matters Hide Event Free SpotsClosed   Amelia   Updated July 10, 2023 at 7:10am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.You can hide spots and capacity on several places on several steps like this in custoize section Hope this helps.If you have any more questions please open a n ... Kevin Boonekamp Database for event attendeesClosed   Amelia   Updated July 10, 2023 at 12:26pm   3 Most recent comment from Marko Davidović:Hello Kevin,All customers from services and events are in wp_amelia_customer_bookings, but the appointment value is NULL for events.Customerid is related to a customer that made the booking from wp ... Zengfu Xu Amelia BookingClosed   Amelia   Updated July 10, 2023 at 5:26am   4 Most recent comment from Marko Davidović:Hello Zengfu Xu, You are most welcome, and we are glad if we were able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ... Becky Sowemimo Event Calendar Bugs After UpdateClosed   Amelia   Updated July 10, 2023 at 5:25am   2 Most recent comment from Marko Davidović:Hello Becky, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. If this is the case then you should ... Mike Maxwell Paragraph formatting in Event description fieldClosed   Amelia   Updated July 11, 2023 at 5:50am   3 Most recent comment from Marko Davidović:Hello Mike,We just got the feedback from our colleagues and they have told us that you can add this CSS to the page: .amelia-v2-booking #amelia-container .am-eli__description-text { word-break: ... Patrik Extend Custom Service DurationClosed   Amelia   Updated July 10, 2023 at 5:22am   2 Most recent comment from Marko Davidović:Hello Patrik, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings. It's currently limited to appoi ... Sarah error grouping apptsClosed   Amelia   Updated July 10, 2023 at 5:15am   2 Most recent comment from Marko Davidović:Hello Sarah, Thank you for reaching out to us. We can not replicate this on our end as you can see in the screenshot  Can you please send us short one minute video so that we can see the flow and t ... Kieran Amelia Refund option for customerClosed   Amelia   Updated July 10, 2023 at 5:05am   2 Most recent comment from Marko Davidović:Hello Kieran, Thank you for reaching out to us. You can find more information on this link https://wpamelia.com/configuring-payments/#refund. If you have any more questions please open a new separat ... Denis problem with adress my firmClosed   Amelia   Updated July 10, 2023 at 5:00am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us. Did you enable Google Map API Keys on your Google account (enabling all necessary API's from the screenshot below), and have you added your billin ... Maria Wiegandt DSGVO KonformitätClosed Pre-purchase questions for Amelia   Updated July 8, 2023 at 2:10pm   4 Most recent comment from Marko Davidović:Hello Irene,We will gladly help you but in the future may we please ask you to open your own ticket since we do not want to disturb the other user that will receive your and our question and reply.To ... Andrew Will My charts are showing reverse date orderClosed   wpDataTables   Updated July 7, 2023 at 5:14pm   2 Most recent comment from Miloš Jovanović:Hi, Andrew.I will elaborate/explain how sorting for charts works in general. - Basically, the default sorting for a chart is going to be in the order of how you added the data in the cells of the ta ... Nick Law Custom Fields + PackagesClosed   Amelia   Updated July 12, 2023 at 12:54pm   16 Most recent comment from Miloš Jovanović:Hi, Nick.We have been advised from our 2nd Tier Team.They checked with our QA, and unfortunately, at this time, we do not have a valid workaround solution to achieve your desired use-case.At the mome ... PlusRoma Migrate websiteClosed   Amelia   Updated July 7, 2023 at 1:21pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 tables w ...