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Public Tickets

Jen Weaver Tick to read T&Cs before paymentClosed Pre-purchase questions for Amelia   Updated August 4, 2023 at 11:34am   4 Most recent comment from Marko Davidović:Hello Jen, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pleas ... Daniel McKenna Event ListClosed   Amelia   Updated August 4, 2023 at 11:27am   4 Most recent comment from Marko Davidović:Hello Daniel,You can find it in settings-general settings like thisHope this helps.  Laura Jennings Single Member Business -- How to get around multiple rolesClosed   Amelia   Updated August 4, 2023 at 10:58am   2 Most recent comment from Marko Davidović:Hello again Laura, Thank you for reaching out to us.You can find the answer there You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for ... Francesca Kendall Employee email not workingClosed   Amelia   Updated August 4, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... David Debit on my credit card (URGENT!!!)Closed   wpDataTables   Updated August 4, 2023 at 10:13am   3 Most recent comment from Miloš Jovanović:Hi David, our billing Team just passed me a screenshot as additional detail, so i am sending it to you as well, this is what we can see from our end in regards to charges from on any purchases linked ... [email protected] Mobile layoutClosed   Amelia   Updated August 4, 2023 at 9:46am   4 Most recent comment from Stefan Petrov:You are welcome.I'm glad that I can help.If you have any other questions, please open a new ticket and we will gladly help you there. Andrew Client appointment cancel/rescheduleClosed Pre-purchase questions for Amelia   Updated August 4, 2023 at 7:55am   2 Most recent comment from Marko Davidović:Hello Andrew, Thank you for reaching out to us.Yes, they have option to cancel and also you can enable them the option to reschedule form their profile in customer panel. And also you can set the mini ... CARLOS ATRISTAIN Reservation Issue: Slot not available for booking for one client but available for otherClosed   Amelia   Updated August 4, 2023 at 7:18am   7 Most recent comment from Marko Davidović:Hello CARLOS,Most likely this was not causing the issue to be honest but it can not hurt to connect her. We can not see any reason why only this particular customer can not book. If this happens agai ... Mark Bonito Time ZonesClosed Pre-purchase questions for Amelia   Updated August 4, 2023 at 7:09am   2 Most recent comment from Stefan Petrov:Hello Mark,thanks for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of Amel ... Bianca Wijnstekers I want the client to fill in a location in the form, is that possible?Closed   Amelia   Updated August 4, 2023 at 6:21am   2 Most recent comment from Marko Davidović:Hello Bianca, Thank you for reaching out to us.Yes, you can add a custom field where you will ask the customer any additional information that you may require.You can read more about custom fields on ... Michal Service namesClosed   Amelia   Updated August 4, 2023 at 5:39am   4 Most recent comment from Marko Davidović:Hello Michal,We are glad to hear that and If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Have a nice ... Eduardo Fonseca price of bookingClosed   Amelia   Updated August 4, 2023 at 5:36am   2 Most recent comment from Marko Davidović:Hello Eduardo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how it is designed and this can not be altered at this time I'm afraid.  ... ampagi Cell Width - wrap contentClosed   wpDataTables   Updated August 3, 2023 at 8:15pm   6 Most recent comment from Miloš Jovanović:Hi ampagi ,no problem, i am happy to advise.We will cover the issue from the remaining active ticket as soon as possible, as well.Anything else that we could assist with, please don't hesitate ... Juillan Camille Beug du siteClosed   Amelia   Updated August 3, 2023 at 7:00pm   6 Most recent comment from Miloš Jovanović:Hi Jullan,actually there was another critical error on the site, while i try to re-enable all the plugins.Can you please reach out to your Hosting Provider support, and see if they can send you a full ... Rodolfo Filter on multiple line chartsClosed   wpDataTables   Updated August 3, 2023 at 2:30pm   2 Most recent comment from Miloš Jovanović:Hi Rodolfo, Sorry for replying so late to the tickets today. We have been experiencing an unusually high number of tickets. Your patience is highly appreciated. - 1. This is not possible with our &# ...