We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ronnie adams Timezone notificationsClosed   Amelia   Updated November 3, 2023 at 4:32pm   7 Most recent comment from Miloš Jovanović:Hi ronnie,Thank you for that suggestion. This is a good idea for a future option.We will perhaps add a Time Zone selection to the Customer Edit Modal itself, or as you have shown, in the "New Appoint ... Daniel Adekunle Report Builder and wpdatatables plugins Not workingClosed   Report Builder for wpDataTables   Updated November 3, 2023 at 4:15pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3513070/ For future reference, please don't open multip ... Warwick Kay Block book out appointmentsClosed   Amelia   Updated November 3, 2023 at 1:44pm   2 Most recent comment from Stefan Petrov:Hello Warwick,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Currently, clients can only select one appointment (timeslot) per boo ... David Spitz Spitz Fatal Error Using for Queries using UNION ALLClosed   wpDataTables   Updated November 3, 2023 at 12:10pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3513148/ For future reference, please don't open multip ... Joakim Lystad Setting up a 'conversion' in Google Analytics 4Closed   Amelia   Updated November 3, 2023 at 10:50am   2 Most recent comment from Stefan Petrov:Hello Joakim,Thanks for reaching out to us.We recently updated documentation regarding Google Analytics integration with Amelia, so you can check it out on this link. Our marketing team tested the in ... miguel Change or deactivate schedules. Only available 5PMClosed   Amelia   Updated November 3, 2023 at 9:47am   2 Most recent comment from Stefan Petrov:Hello Miguel,Thanks for reaching out to us.I suppose you mean the timeslots when you say "choice of time"? This depends on the configuration of service time and employee work hours. If the service dur ... Vikram Redirect URL after successful bookingClosed   Amelia   Updated November 3, 2023 at 9:43am   2 Most recent comment from Marko Davidović:Hello Vikram, Thank you for reaching out to us.In service-edit service-settings you have option Redirect URL After Booking: But how the customer will pay on custom payment methods this is between yo ... John Non 'Bookable" eventsClosed Pre-purchase questions for Amelia   Updated November 3, 2023 at 8:59am   2 Most recent comment from Stefan Petrov:Hello John,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. In order to have the customer information, a customer needs to book an e ... Cyen Gift certificatesClosed   Amelia   Updated November 3, 2023 at 8:06am   3 Most recent comment from Stefan Petrov:Hello Cyen,Thanks for reaching out to us.Apologies, we don't provide support via phone. You can reach out to us only through Ticksy and some other social media platforms.We go through tickets in ... Lars notifications to gmail accounts do not workClosed   Amelia   Updated November 3, 2023 at 8:04am   2 Most recent comment from Marko Davidović:Hello Lars, Thank you for reaching out to us.We use gmail and we just did a test book and we received your notifications straight awayAlso on your screenshot we can see the notifications so we do not ... Jason Tables all missingClosed   wpDataTables   Updated November 2, 2023 at 9:58pm   4 Most recent comment from Miloš Jovanović:Hi Jason,I am delighted to hear that this has been resolved. Thank you for letting us know what the issue was. Anything else that we could assist with, please don't hesitate to create new ticke ... Kevin Armstrong Creating Tables from SharepointClosed Pre-purchase questions for wpDataTables   Updated November 2, 2023 at 4:20pm   4 Most recent comment from Miloš Jovanović:Hi Kevin,You can test this on our Demo Sandbox Site, it has all the full features you could try.( You will find other Add-on Demo sites in my Singature, too, which can be used for testing)We have so ... Elise Guerin gift card AmeliaClosed   Amelia   Updated November 2, 2023 at 3:46pm   4 Most recent comment from Uroš Jovanović:Hello Angel and Elise,My apologies for not being clear enough in my last response.This feature will be implemented in one of the future updates, but there is no ETA at the moment. I will have this pas ... Andy Rachmiel wpDataTables placeholders in URL query stringClosed Pre-purchase questions for wpDataTables   Updated November 2, 2023 at 3:06pm   16 Most recent comment from Aleksandar Vuković:Hello Engin.Sorry for the late response.The hooks (actions or filters) are usually added to themes or child themes, in the functions.php file, and what I sent to Andy is just an example.Please note ... Daniel Tyllack Packacke booking error - custom fields, notificationsClosed   Amelia   Updated November 2, 2023 at 2:46pm   11 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you very much for your patience.We have tested out the employee notifications and the custom fields seem to be rendered fine as part of the %package_appointment_details% placeholder ...