Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
For whatever reason my email and password accommodation is not working and my developer is not able to fix the SMS issue
Hello Chana,
Thank you for reaching out to us.
First of all, please check if you are using the latest version of Amelia.
( You can always check what is the current latest version on this changeLog page)
if not - please update Amelia and purge all cache from the site.
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section.
On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
Updating the plugin to the latest version
After that, purge the cache of the site and try logging in to the Amelia SMS account again in the Amelia Notifications/SMS Notifications/
( or if you don't have an SMS account yet, hit the "Sign up" button).
Also, make sure that you have some SMS credits, if you have a zero balance you won't be able to perform a Test SMS message.
Then try to send a Test SMS Notification to your phone to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If this does not work, please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) to do a network ping test towards our server.
This is the command to run the ping test:
Please have them send you the network ping test latency results, and send that to us, so that we can see if it the ping was successful.
Now, for the most important point, if you wish to ensure that the SMS stays properly logged in, the hosting needs to make sure to add our Amelia server IP to the hosting firewall "whitelist".
Our Amelia SMS Server IP is 116.203.87.139.
Please let us know how it goes.
Thank you.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello chana,
Thank you for the update on this.
Can you please let me know if this occurs for any other phone number as recipient?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables