We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Antony Touma Collect information about additional attendeesClosed   Amelia   Updated February 26, 2025 at 3:20pm   2 Most recent comment from Uroš Jovanović:Hello Antony, Thank you for your message. I understand the importance of being able to collect additional attendee information when purchasing multiple tickets. I wanted to inform you that this featur ... Vlad Ionut Stoian Dinamically Populated Gravity Form Pre-purchase questions for wpDataTables   Updated February 26, 2025 at 3:02pm   2 Most recent comment from Miloš Jovanović:Hi Vlad, Sorry to disappoint you, but at this time, we don't have any built-in solution to achieve this. You can suggest it to our developers, though - they will do their best to make a solutio ... Raj Sathi Increase the cost of service depending on the number of customersClosed   Amelia   Updated February 26, 2025 at 3:00pm   2 Most recent comment from Uroš Jovanović:Hello Raj, Thank you for reaching out to us. For that purpose, you will need to enable the "The price will multiply by the number of people" option on the Amelia > Services > Duration and Pricing page ... AMINE zapier alternativesClosed   Amelia   Updated February 26, 2025 at 2:54pm   2 Most recent comment from Uroš Jovanović:Hello Amine, If you’re looking to use Zapier alternatives like Albato, I recommend checking out how to use webhooks in Amelia. You can read more about it in this article:Webhooks in Amelia This will ... Michael Alvear I upgraded but it won't let me download   wpDataTables   Updated February 26, 2025 at 2:30pm   4 Most recent comment from Miloš Jovanović:Hi Michael,  Please follow this guide and it should be solved : Are You Getting “The link you followed has expired” Error in WordPress? If our article does not load for any reason, you can also ... ABDUL ZAKARIYA Signing up to an eventClosed   Amelia   Updated February 26, 2025 at 1:50pm   4 Most recent comment from Stefan Petrov:Hi Adbul, Sure, apologies i forgot to add the link. Its all explained in this article, but should you have additional questions, feel free to ask.    Rishon Talkar Amelia employee cannot edit category / servicesClosed   Amelia   Updated February 26, 2025 at 10:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Only individual appointments can be shown separately but group appointment is just one ... Kuldeep Employee's ability to add clientsClosed   Amelia   Updated February 26, 2025 at 10:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At this time employees can only book with the existing customer but from the next update should be this week employees can create new customers if you al ... Nicolas Kanefer Wait list option disabledClosed   Amelia   Updated February 26, 2025 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Nicolas, Thank you for reaching out to us. For that purpose, you will have to download the Elite version of the plugin that you can find on the TMS store. After that, install it on your website, ... Charles Oudoux Urgent : Problème redirection clientClosed   Amelia   Updated February 26, 2025 at 9:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that yo ... Shea Thompson Step Booking 2.0 Not showingClosed   Amelia   Updated February 26, 2025 at 8:54am   29 Most recent comment from Marko Davidović:Hello again, We completely understand your concerns. However, some issues cannot be resolved solely on one side or by a single team—they require collaboration from both parties, provided that both a ... Christina Alman WooCommerceClosed   Amelia   Updated February 26, 2025 at 8:50am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Tony Adding Html to the Content Custom Field TypeClosed   Amelia   Updated February 26, 2025 at 8:22am   6 Most recent comment from Stefan Petrov:Hi Tony, Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there ... Barbora Can't publish forms - error 400Closed   Amelia   Updated February 26, 2025 at 8:05am   12 Most recent comment from Marko Davidović:Hello again, The update is scheduled for this week and it should be released soon.  Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wi ... Carolyn Knight WpDatatables support ticket ignored   wpDataTables   Updated February 26, 2025 at 8:04am   12 Most recent comment from Aleksandar Vuković:Understood, Uriahs, thanks for letting us know. I marked those tickets as unread and my colleague should be getting back to you soon. Once again, sorry for the inconvenience. I also want to thank ever ...