We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Keith Byrne Polyfill Malware WarningClosed   Amelia   Updated July 1, 2024 at 10:52am   21 Most recent comment from Marko Davidović:Hello Elisabeth,You are most welcome we are glad that everything is working now and this should be removed with the update that we should be released tomorrow.We wish you all the best and hope you ha ... Guillaume Lahaye File contains suspected malware URLClosed   Amelia   Updated July 1, 2024 at 10:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.! We just got the feedback from our developers and they have told us that the fix is confirmed for an upcoming update in version 7.6.2 and they will remo ... Corey Sargent configure email notifications help pleaseClosed   Amelia   Updated July 1, 2024 at 7:59am   6 Most recent comment from Stefan Petrov:Hi Corey,You are welcome. Of course, looking forward to hearing from you regarding other questions or issues.Have a nice day! Lindsay Can't filter by Customer in Appts since new versionClosed   Amelia   Updated July 1, 2024 at 7:22am   8 Most recent comment from Stefan Petrov:You are welcome, Lindsay.Thanks for the feedback. We are looking forward to fixing this as soon as possible.Apologies for the inconvenience. Kevin Notification emailClosed   Amelia   Updated July 1, 2024 at 7:15am   3 Most recent comment from Stefan Petrov:Hi Kevin,Thanks for reaching out to us. This depends on the payment method that you've configured primarily, but this information is visible in the backend, for each appointment separately. For e ... Pornsak Songpattanakul SMS notifications UndeliveredClosed   Amelia   Updated July 1, 2024 at 6:31am   2 Most recent comment from Marko Davidović:Hello again,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3676719/For future reference, please don't open m ... Florian Delangle Site relocationClosed Pre-purchase questions for Amelia   Updated July 1, 2024 at 6:18am   2 Most recent comment from Stefan Petrov:Hi Florian,Thanks for reaching out to us. There is no need to purchase a new license since you can use the same license on a different website. You can choose between one domain or multiple domains, i ... Vianey Backend booking within a package on behalf of my clientClosed   Amelia   Updated July 1, 2024 at 5:27am   4 Most recent comment from Marko Davidović:Hello again. You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Vianey Client’s package status and backend booking within a packageClosed   Amelia   Updated July 1, 2024 at 5:27am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. We do not have translators in our company or translations were completed by our users and we will forward this to appr ... Gerald ​Trying to use Amelia web hookClosed   Amelia   Updated July 1, 2024 at 5:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will check with our dev team but before that can you please elbatorate more on what you are trying to achieve and how and what you eat up already and ... Yinghsun wordpressClosed   Amelia   Updated July 1, 2024 at 5:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is a false response from worfence that reacts to some strings in a code. We just got the feedback from our developers and they have told us that the ... dino rossi purchase codeClosed Pre-purchase questions for Amelia   Updated June 30, 2024 at 9:17pm   2 Most recent comment from Uroš Jovanović:Hello Dino,Thank you for reaching out to us.For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your website, ... Tim Farrell Customers getting email about creating passwordClosed   Amelia   Updated June 30, 2024 at 9:15pm   2 Most recent comment from Uroš Jovanović:Hello Tim, Thank you for reaching out to us.That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you ... Murshed Work hourClosed   Amelia   Updated June 30, 2024 at 9:14pm   2 Most recent comment from Uroš Jovanović:Hello Murshed,Thank you for reaching out to us.This must be a time zone issue on your website.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here&# ... Markus Größing WordFence is reporting Malware in AmeliaClosed   Amelia   Updated June 30, 2024 at 9:11pm   2 Most recent comment from Uroš Jovanović:Hello Markus, Thank you for reaching out to us. We checked with our developers and there is nothing wrong with Amelia despite WordFence showing warnings. That line of code is turned on if the "Enable ...