We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Scott Lewis Malicious code identified by WordfenceClosed   Amelia   Updated June 30, 2024 at 8:43pm   4 Most recent comment from Uroš Jovanović:Hello Scott,We checked with our developers and there is nothing wrong with Amelia despite WordFence showing warnings. That line of code is turned on if the "Enable usage for older IE browsers" settin ... Pablo Chamorro Query Parameter Get On idden (Dynamic)Closed   wpDataTables   Updated June 29, 2024 at 1:44pm   1 Most recent comment from Pablo Chamorro:Hi, and thank you for your great job with wpdatatables. Could you please provide an example of how we can use the “hidden (Dynamic)” field or column type of the “Query Parameter Get” type?Or i ... Javi UpgradeClosed   Amelia   Updated June 28, 2024 at 3:22pm   4 Most recent comment from Uroš Jovanović:Hello Javi,I just did, you will receive your money back as soon as possible. Fhy NO EMAIL NOTIFICATIONClosed   Amelia   Updated June 28, 2024 at 2:08pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Is email malfunction the reason why submitted a refund?An issue with email notifications could be caused by several reasons: Your hosting provider is blocking al ... Dimitri Nasennik Zoom integrationClosed   Amelia   Updated June 28, 2024 at 2:01pm   2 Most recent comment from Uroš Jovanović:Hello Dmitri,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Suresh Malware DetectedClosed   Amelia   Updated June 28, 2024 at 1:44pm   2 Most recent comment from Stefan Petrov:Hi Suresh,The Wordfence plugin has detected an issue with Amelia but this is because of the option  "Enable usage for older IE browsers"in the Activation settings. If you keep this disabled JS wont r ... Martinez Woocommerce + Invoice for balanceClosed   Amelia   Updated June 28, 2024 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Martinez,Thank you for reaching out to us.As noted, this is no Amelia feature, and as such, we cannot control what is displayed there and what is not.Until we release a native Amelia invoice opt ... Irena time of booking/ confirmationClosed   Amelia   Updated June 28, 2024 at 1:15pm   9 Most recent comment from Uroš Jovanović:Hello Irena,Thank you for the update on this.As we could not figure out what the issue is after our previous response, can you please provide me with the screen recording of this whole process and I  ... Adam O. Reoccurring paymentsClosed   Amelia   Updated June 28, 2024 at 11:28am   4 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for the update on this.We cannot tell as we do not have that integration with WooCommerce, and you will have o test this out and let me know if it works or not.Looking forward to ... Danny User Role Setup AdviceClosed   Amelia   Updated June 28, 2024 at 11:22am   3 Most recent comment from Uroš Jovanović:Hello Andzelika and Danny,Thank you for reaching out to us.This is how it works at the moment, and I highly doubt it will ever be changed in the future, as that is the nature of WordPress roles' ... Peter Quaicoe 3rd party sms api integrationClosed   Amelia   Updated June 28, 2024 at 9:38am   2 Most recent comment from Stefan Petrov:Hi Peter,Thanks for reaching out to us. Amelia already has the SMS option integrated. Please, take a look at this link for more information. We don't have the integration with any other third pa ... VICTOR SILVESTRE Amelia payment processClosed   Amelia   Updated June 28, 2024 at 9:22am   2 Most recent comment from Stefan Petrov:Hi Victor,Thanks for reaching out to us. Please, find the answers belowWhen a customer makes a deposit for a service, how do we collect the remaining balance? Is there an option for the customer to lo ... DANY LOPEZ Amelia no sending sms appointment ReminderClosed   Amelia   Updated June 28, 2024 at 8:19am   7 Most recent comment from Stefan Petrov:HI Danny,Thanks for the feedback, great to hear that!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Pauline Various issuesClosed   Amelia   Updated June 28, 2024 at 8:11am   2 Most recent comment from Stefan Petrov:Hi Pauline,Thanks for reaching out to us. The shortcode is correct, but the issue is probably a conflict between Amelia and third-party plugins (usually caching plugin). If you have any of those, ple ... Fabio Gentile CALENDAR BUGClosed   Amelia   Updated July 1, 2024 at 11:32am   7 Most recent comment from Stefan Petrov:Hi Fabio,After further troubleshooting, we have identified this as a bug and we will address this for a future update. Unfortunatelly, can't promise ETA at this moment, but you can certainly fol ...