As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Matthew Change time intervalsClosed   Amelia   Updated July 4, 2024 at 12:59pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.The duration depends on the Default Time Slot step which is configured in General Settings of Amelia.  The duration you want to set needs to be div ... Gerald Amelia step bookingClosed   Amelia   Updated July 4, 2024 at 12:53pm   2 Most recent comment from Uroš Jovanović:Hello Gerald,Thank you for reaching out to us.This happens either if you disabled the sidebar on the Amelia/Customize page or if the container is not wide enough and thus the sidebar is automatically ... Alberto Can´t update my booking 2.0 formClosed   Amelia   Updated July 4, 2024 at 12:43pm   2 Most recent comment from Uroš Jovanović:Hello Alberto,Glad to hear that you fixed this issue, I will have this ticket closed now. Andy Customers unable to add persons to bookingClosed   Amelia   Updated July 4, 2024 at 12:22pm   3 Most recent comment from Uroš Jovanović:Hello Andy,Thank you for reaching out to us and for your patience.Please use the following CSS for this purpose: #amelia-container > div.am-slide-popup__block.am-position-bottom > div > div.am-elf__b ... Ruslana Problems with the plugin on the mobile versionClosed   Amelia   Updated July 4, 2024 at 12:16pm   10 Most recent comment from Stefan Petrov:Hi Ruslana,I completely agree and understand your perspective. However, what I'm trying to convey is that I'm currently unable to replicate the issue that the other users are experiencing. A ... Max Jan Heinrich Buffer-TimeClosed   Amelia   Updated July 4, 2024 at 11:35am   4 Most recent comment from Stefan Petrov:You are welcome, Max.Looking forward to hearing from you regarding other questions or issues. Kind regards. Nael My client took an extra but it doesn't appear on the employee panelClosed   Amelia   Updated July 4, 2024 at 10:55am   10 Most recent comment from Stefan Petrov:Hi Nael,No problem, you are most welcome.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Stefano Di Condio Email notificationClosed   Amelia   Updated July 4, 2024 at 9:49am   6 Most recent comment from Stefan Petrov:Awesome!Thanks for letting me know.Should you have any other questions or issues, feel free to reach out to us on a new ticket.Have a nice day! Alexandre Integration of Amelia inside a Woocommerce productClosed Pre-purchase questions for Amelia   Updated July 4, 2024 at 9:18am   2 Most recent comment from Uroš Jovanović:Hello Alexandre,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issu ... Michael Veldkamp Reihenfolge ExtrasClosed   Amelia   Updated July 4, 2024 at 9:09am   2 Most recent comment from Stefan Petrov:Hi Michael,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. While a customer can choose if we want to bring the other persons with ... Akshay EventsClosed   Amelia   Updated July 4, 2024 at 8:49am   4 Most recent comment from Stefan Petrov:You are welcome, Akshay.Looking forward to hearing from you regarding other questions or issues on a new ticket.Kind regards. Joey Payment modesClosed   Amelia   Updated July 4, 2024 at 8:48am   2 Most recent comment from Stefan Petrov:Hi Joey,Thanks for reaching out to us. This is because the WooCoomerce payment itself contains the on site payment (cash on delivery) so it doesn't make sense to offer the customers the same opti ... Maey Pronk Different time slot step and interval selectionClosed   Amelia   Updated July 4, 2024 at 8:38am   4 Most recent comment from Marko Davidović:Hello again,No, you can either use Use service duration for booking a time slot and then time slot will show in service length if it is 20 minutes it will show in 20 minutes intervals if it is ser to ... Louise Error Clode: Employee Zoom integrationClosed   Amelia   Updated July 4, 2024 at 8:09am   17 Most recent comment from Stefan Petrov:You are welcome, Louise.Thanks for letting me know.Should you have any other questions or issues, feel free to reach out to us and we will kindly provide assistance.Have a nice day! Rod Wenban How emails are handled with locally hosted websiteClosed   Amelia   Updated July 4, 2024 at 7:54am   4 Most recent comment from Uroš Jovanović:Hello Rod,Glad to hear that you found the solution.I will have this ticket closed now.