We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

BENEDICTE CONVENT RALENTISSEMENT DES PAGES SUR LA SEARCH CONSOLEClosed   wpDataTables   Updated July 1, 2024 at 8:52pm   2 Most recent comment from Miloš Jovanović:Hi Benedict,I will advise you on multiple scenarios, the most important question is, what are the types of your tables?- do you use multiple tables on the same Page;- And what is the total number of ... Adam Williams WPDataTables PostgreSQL date range filterClosed   wpDataTables   Updated July 1, 2024 at 8:38pm   2 Most recent comment from Miloš Jovanović:Hi Adam,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... LAETITIA LENFANT subscriptionsClosed   Amelia   Updated July 1, 2024 at 3:55pm   2 Most recent comment from Uroš Jovanović:Hello Laetitia,We currently don't have a subscription feature built-in, but it is planned to be included in our Pro and/or Developer licenses at some point in the future. The best way to apply a ... Audrey Mertens Book multiple appointments at once in Amelia, without using packages nor woocommerceClosed   Amelia   Updated July 1, 2024 at 3:53pm   2 Most recent comment from Uroš Jovanović:Hello Audrey,Thank you for reaching out to us.Please check the following feature for this purpose.Let me know if you have any other questions. bonnier zoom integrationClosed   Amelia   Updated July 1, 2024 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello Bonnier,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Gert-Jan Sanderman Hide or remove 'First name' field in booking processClosed   Amelia   Updated July 1, 2024 at 1:22pm   2 Most recent comment from Stefan Petrov:Hi Timo,Thanks for reaching out to us. I'm not able to see your webpage where the booking form is located. Can you please provide the URL of the webpage? Lucas ReembolsoClosed   Amelia   Updated July 2, 2024 at 2:26pm   5 Most recent comment from Stefan Petrov:Hi Lucas,Just to provide an update regarding the refund. It has been refunded successfully and you should see the funds in your account in 5 - 7 business days. Please, let us know if you don't re ... Lorenzo Panel CustomerClosed   Amelia   Updated July 1, 2024 at 12:07pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Make sure that you have appointments booked (with some new mail not with admin or employee mail since this will create conflict of roles) you can not log ... Lorenzo EmailClosed   Amelia   Updated July 1, 2024 at 12:05pm   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gla ... Philipp Booking with Mollie open payment status is sent with approved notificationClosed   Amelia   Updated July 1, 2024 at 11:53am   17 Most recent comment from Uroš Jovanović:Hello Philipp,Thank you for clearing that up.I hope that it will be implemented in the near future, but there is no ETA on when it will be implemented.In the meantime, please let me know if you have a ... Ron can't add employeeClosed Pre-purchase questions for Amelia   Updated July 1, 2024 at 11:45am   2 Most recent comment from Stefan Petrov:Hi Ron,Unfortunatelly, the lite version has limitations, so you wont be able to add / edit employees. You would need to have a full license in order to use the features. Feel free to check them on thi ... Shane Rispin Payment errorsClosed   Amelia   Updated July 1, 2024 at 11:42am   2 Most recent comment from Stefan Petrov:Hi Shane,Thanks for reaching out to us. It's pretty straightforward. First of all, you need to make sure that your license is activated. Go to the Activation settings, insert your purchase code t ... Ron Use amelia to book spaces, not peopleClosed Pre-purchase questions for Amelia   Updated July 1, 2024 at 11:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, Amelia's services can not work without employees. So what you set in employee work hours those work hours will show as available on the booking ... Martinez Notifications not sentClosed   Amelia   Updated July 1, 2024 at 11:36am   8 Most recent comment from Marko Davidović:Hello again,Hopefully, all will stay fine and there will be no more issues.We wish you all the best and hope you have a wonderful day ahead.  Jeroen Bos Searching appointments by customer nameClosed   Amelia   Updated July 1, 2024 at 11:17am   4 Most recent comment from Stefan Petrov:Hi Jeroen,It has been sent to this email. You should receive an email with the link. Please, let me know if it works.