We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pauline Various issuesClosed   Amelia   Updated June 28, 2024 at 8:11am   2 Most recent comment from Stefan Petrov:Hi Pauline,Thanks for reaching out to us. The shortcode is correct, but the issue is probably a conflict between Amelia and third-party plugins (usually caching plugin). If you have any of those, ple ... Fabio Gentile CALENDAR BUGClosed   Amelia   Updated July 1, 2024 at 11:32am   7 Most recent comment from Stefan Petrov:Hi Fabio,After further troubleshooting, we have identified this as a bug and we will address this for a future update. Unfortunatelly, can't promise ETA at this moment, but you can certainly fol ... Megan zoom link not attached to calendar inviteClosed   Amelia   Updated June 28, 2024 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Besides sending the Zoom link in notifications, you can also find it inside the appointments and events information. If you are looking like an employee/ ... Carlo Petretto do not display how many tickets remain to be soldClosed   Amelia   Updated June 28, 2024 at 6:36am   4 Most recent comment from Marko Davidović:Hello again,We will try but you need to explore more our customize section for that booking forms since this can be done on few steps for example like thisBut if you want to hide this on tickets sec ... Faraz Color range/gradient for valuesClosed   wpDataTables   Updated June 27, 2024 at 7:26pm   1 Most recent comment from Faraz:Hi,I have a column that has a range of numbers. I want the highest number to be dark green and the smallest to be light green and negative numbers similarly light red to dark red. How can I achieve t ... Karelia Carcasses I want to know if it is possible to send reservation data (for example the address) to a map.Closed   Amelia   Updated June 27, 2024 at 4:07pm   2 Most recent comment from Uroš Jovanović:Hello Karelia,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Shea Thompson Google Sync AvailabilityClosed   Amelia   Updated June 27, 2024 at 4:04pm   4 Most recent comment from Uroš Jovanović:Hello Shea,That is how it was designed since the beginning, and our developers are working on plenty new features at the moment and each update, something is released.It's just that there were no ... Ishii Masato I can't transfer my reservationClosed   Amelia   Updated June 27, 2024 at 4:01pm   2 Most recent comment from Uroš Jovanović:Hello Ishii,Thank you for reaching out to us.Can you please disable the "Load Entities on page load" option on the Amelia/Settings/Acivation page?Please let me know if that works for you or not. Loft33 User Privacy - Encryption IssueClosed   Amelia   Updated June 27, 2024 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please feel free to search through our feature suggestion page,   to see if someone may have already suggested this feature. If you can't see it, feel fr ... Sheryl Johnson Custom FieldsClosed   Amelia   Updated June 27, 2024 at 1:50pm   4 Most recent comment from Stefan Petrov:Hi Sheryl,Thanks for the credentials. The issue here is the mixed user roles assigned to your WP user. With the user you've provided I can see all the events in the expanding menu.You need to hav ... clovis round robinClosed   Amelia   Updated June 27, 2024 at 12:44pm   4 Most recent comment from Stefan Petrov:Hi Clovis,Unfortunatelly, this is only applied when a customer doesn't choose the employee or the selection is hidden. The employees will always be arranged in alphabetical order.Please feel free ... Peter Johansson Random/fair order?Closed   Amelia   Updated June 27, 2024 at 12:39pm   2 Most recent comment from Stefan Petrov:Hi Peter,Thanks for reaching out to us. There is an option in Appointment settings to change the employee selection logic. This option allows you to choose how the employees will be selected when a c ... Loft33 Question: Appointments Custom PeriodClosed   Amelia   Updated June 27, 2024 at 12:28pm   2 Most recent comment from Stefan Petrov:Hi Loft33,Well, the only solution would be to configure a certain time period for an employee, that's correct. The current work hours setup for an employee will repeat weekly, and the only soluti ... John McHale CalendarClosed   Amelia   Updated June 27, 2024 at 12:24pm   2 Most recent comment from Stefan Petrov:Hi John,Thanks for reaching out to us. The increments can be changed in General settings, there is an option called "Default Timeslot Step". By default, it is configured to 30 minutes but you can chan ... Dor Appointments exportClosed   Amelia   Updated June 27, 2024 at 11:06am   6 Most recent comment from Stefan Petrov:You are welcome, Dor.If you have any other questions, please open a new ticket and we will gladly help you there.Kind regards.