We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Diana Invoice layout in connection with the Amelia plugin – too much line spacingClosed   Amelia   Updated July 12, 2024 at 11:00am   2 Most recent comment from Uroš Jovanović:Hello Diana,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3675218/ For future reference, please don't open ... CARLOS ATRISTAIN Urgent: Discrepancies in Finance Section and Package Management in AmeliaClosed   Amelia   Updated July 12, 2024 at 10:40am   5 Most recent comment from Stefan Petrov:Hi Carlos,Apologies for the delayed answer and thanks for the video again. I went ahead to test the use case from the video. If I book a test package and choose the test appointment for one of the ser ... Alejandro Flamerich Wrong Sum ScriptClosed   wpDataTables   Updated July 12, 2024 at 9:58am   4 Most recent comment from Miloš Jovanović:Hi Alejandro,Sorry to disappoint you, but you won't be able to edit a table that has any SQL JOIN in it.And you also can't edit when server side option is disabled.We noted this under the l ... Angeline Client can't see their packageClosed   Amelia   Updated July 12, 2024 at 9:50am   12 Most recent comment from Stefan Petrov:Hi Angeline,Unfortunatelly, i couldn't replicate the use case. I've booked a test package for my test customer and the package is visible in the Customer Panel v2What I've noticed is th ... Martinez Color customisationClosed   Amelia   Updated July 12, 2024 at 9:48am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gla ... Popoviciu Adrian Edit File Upload type doesn't workClosed   Gravity Forms integration for wpDataTables   Updated July 12, 2024 at 9:22am   3 Most recent comment from Miloš Jovanović:Hello, I am sorry to disappoint you, but this is a current limitation we have for Gravity form tables. As we noted in this documentation, please check under the limitations section : Attachments are d ... Lukasz google sheetClosed   wpDataTables   Updated July 12, 2024 at 9:09am   4 Most recent comment from Miloš Jovanović:Hi Lukasz,No problem at all, we can completely understand.Working with WordPress in general and so many Plugins and options can sometimes be very stressful in a specific situation. I am delighted to ... Yuki General InquiryClosed   Amelia   Updated July 12, 2024 at 7:35am   6 Most recent comment from Marko Davidović:Hello again,This Is so that you can set custom capacity and custom price for each employee. Si general capacity is 50 but you can set that for that emplyoee is 100 for example and that the price is d ... Alex LE BRAS Availability of pro optionsClosed   Amelia   Updated July 12, 2024 at 7:30am   2 Most recent comment from Stefan Petrov:Hi Alex,Thanks for reaching out to us.You need to remove the previous version from the Plugin section, install the Pro version, and then enter the purchase code in the Activation setting. Amelia will ... Edward Avalos error create custom fieldsClosed   Amelia   Updated July 12, 2024 at 7:07am   12 Most recent comment from Stefan Petrov:Hi Edward,It could be made with the code, but apparently, there is an issue with the custom fields not creating properly. You can create a staging site and send it with the credentials so I can log in ... Orlene Moulinas price confiurationClosed Pre-purchase questions for Amelia   Updated July 12, 2024 at 1:48pm   3 Most recent comment from Miloš Jovanović:Hi Orlene,Here is how you can configure having different pricing for specific times of the day for the same service.A workaround is to create one or more additional duplicate employees, then assign t ... Carlos Problem with checkoutClosed   Amelia   Updated July 11, 2024 at 2:02pm   10 Most recent comment from Uroš Jovanović:Hello Carlos,Looking forward to your reply. Jaap Bijl CustomersClosed   Amelia   Updated July 11, 2024 at 2:02pm   4 Most recent comment from Uroš Jovanović:Hello Jaap,I understand your point, but please note that there are plenty of feature requests each day, and we work on releasing updates as frequently as possible to ensure that most of the features ... Rio Praditia My Pro License Not WorkingClosed   Amelia   Updated July 11, 2024 at 1:19pm   4 Most recent comment from Uroš Jovanović:Hello Rio,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Robert Pothier Events vs ServicesClosed   Amelia   Updated July 11, 2024 at 1:03pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out and sharing your concerns. I understand the confusion around setting up online consultations as services within Amelia. Here are some clarifications and suggestions t ...