We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul Customer payment optionsClosed Pre-purchase questions for Amelia   Updated July 15, 2024 at 5:08am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, we do not have any additional charges. Only payment providers take their commission we have nothing to do with it. Should you have any further inquir ... Kavaitri One Employee working at 2 locations over the weekClosed   Amelia   Updated July 15, 2024 at 5:05am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Patricio Youlton Issues with Amelia after the UpdateClosed   Amelia   Updated July 14, 2024 at 9:55am   8 Most recent comment from Uroš Jovanović:Hello Patricio,Thank you for the update on this.Can you please test it out now and let me know if it works or not?Looking forward to your reply. Vincent Lacante Link to JetPack CRMClosed   Amelia   Updated July 13, 2024 at 4:37pm   4 Most recent comment from Uroš Jovanović:Hello Vincent,Thank you for the update on this.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Vincent Lacante Reservation impossible with a telephone number already registered in WordpressClosed   Amelia   Updated July 13, 2024 at 4:34pm   2 Most recent comment from Uroš Jovanović:Hello Vincent,Thank you for reaching out to us.For this purpose, you can disable the "Check customer's name for existing email/phone when booking" option on the Amelia/Settings/Roles/Customers pa ... Joan Laurea How to see Catalog Booking FormClosed   Amelia   Updated July 13, 2024 at 3:15pm   2 Most recent comment from Uroš Jovanović:Hello Joan,Thank you for reaching out to us.It could be a cache issue, can you please try to clear the cache and let me know if that works for you or not?Looking forward to your reply. paul moore attaching documents to be sent to clientsClosed   Amelia   Updated July 13, 2024 at 3:13pm   4 Most recent comment from Uroš Jovanović:Hello Paul,In regards to attaching and sending a form through email, unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the followi ... Kathrine Johnson Payment link not asking for all appointment payments at onceClosed   Amelia   Updated July 13, 2024 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Kathrine,Thank you for reaching out to us.I could not replicate this issue from my end.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could l ... FX RéservationsClosed   Amelia   Updated July 12, 2024 at 8:30pm   4 Most recent comment from Aleksandar Vuković:Malheureusement, non. Les réductions actuelles appliquées sur notre site web ne peuvent pas être prises en compte dans le prix lorsque vous effectuez une mise à niveau de la version via notre bou ... Melissa calendarClosed Pre-purchase questions for Amelia   Updated July 12, 2024 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello Melissa.The easiest way to do this would be to link Google or Outlook Calendar with her employee profile. That way, she can simply create a busy event in her Google/Outlook calendar and that tim ... Irene Gurrieri Amelia's notifications don't work with last updateClosed   Amelia   Updated July 12, 2024 at 1:19pm   22 Most recent comment from Stefan Petrov:Hi Irene,This is because the WP mail or PHP mail is not a "stable" protocol and sometimes it can work, sometimes it doesn't. I've also tried google as the host, and this is the error I see i ... Robin Koss Add 2 Employees to 1 KalenderClosed   Amelia   Updated July 12, 2024 at 12:22pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, for the employees' emails, if you use Google or Outlook for emails there is a workaround. You can put the same email just place +number before @ ... Richard Malone It's it suitable for hen or stag groupsClosed Pre-purchase questions for Amelia   Updated July 12, 2024 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for your inquiry. Setting up a booking system for your hen and stag website using Amelia is definitely possible and can accommodate your requirements. Here’s how Amelia can h ... Martin UpgradeClosed   Amelia   Updated July 12, 2024 at 11:41am   4 Most recent comment from Stefan Petrov:Hi Martin,Can you please check if your subscription is active? Perhaps, you've canceled it, meanwhile? If that's the case, you won't be able to upgrade it since it's not activated ... Alex LE BRAS How to upgradeClosed   Amelia   Updated July 12, 2024 at 11:13am   5 Most recent comment from Uroš Jovanović:Hello Alex,For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store. After that, install it on your website, clear the cache and it should be fine. ...