We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matthew email confirmation not being received or sent to customersClosed   Amelia   Updated August 8, 2024 at 1:50pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their S ... Simone Donker NotificationsClosed   Amelia   Updated August 8, 2024 at 1:42pm   2 Most recent comment from Uroš Jovanović:Hello Simone,Thank you for reaching out to us.Please check the following video for this purpose, but please note that this video shows how to do this for events, same logic applies for services as wel ... Stefan Calendar Design on Mobile - Improvement?Closed   Amelia   Updated August 8, 2024 at 1:41pm   2 Most recent comment from Uroš Jovanović:Hello Stefan,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues w ... Leon Demeijer Amelia Shortcode not loading in Elementor Pop-upClosed   Amelia   Updated August 8, 2024 at 12:12pm   16 Most recent comment from Uroš Jovanović:Hello Leon,Glad to hear that it shows up fine now, but please note that we will work on further optimizing the speed of opening pop-ups.In the meantime, please let me know if you have any other quest ... David Subers Phone Number - Not UpdatingClosed   Amelia   Updated August 8, 2024 at 11:52am   2 Most recent comment from Stefan Petrov:Hi David,Thanks for reaching out to us. It's not a bug, there is no automatic update of the customer information. If a customer already booked an appointment in the past along with the phone numb ... Gerhard Reus Event CalendarClosed   Amelia   Updated August 8, 2024 at 11:23am   8 Most recent comment from Marko Davidović:Hello again,It is in a testing phase but until our QA and Dev team iron out all the kinks it will not be implemented but it should be implemented in the next few months. Should you have any further i ... Stefan Staff Panel Employee random change - Critial Issue with Editing AppointmentsClosed   Amelia   Updated August 8, 2024 at 11:21am   4 Most recent comment from Marko Davidović:Hello again,Glad to hear that all is fine now but if you test front end while logged in it will save you as customer also so it would be best to always test from the incognito mode.We wish you all the ... Katie Editing values in lineClosed   Gravity Forms integration for wpDataTables   Updated August 8, 2024 at 11:18am   2 Most recent comment from Aleksandar Vuković:Hello Katie.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible. Each column needs to have a predefined editing input method ( ... Coughlin Mutlisite ActivationClosed   Amelia   Updated August 8, 2024 at 11:10am   8 Most recent comment from Stefan Petrov:Hi Coughlin,Thanks, it's working now. I do see the option to deactivate the plugin on your subsite. I double-checked and it's the site (https://mynny.biz/wp-admin/plugins.php) that should b ... lucas Highchart 'G' valueClosed   wpDataTables   Updated August 8, 2024 at 10:55am   2 Most recent comment from Aleksandar Vuković:Hi again Lucas.This is the default behavior of Highcharts - it sees this as Giga, and that's why "G" is there. In order to change this, you need to add this script to the page where the chart is: ... lucas Upload as a stringClosed   wpDataTables   Updated August 8, 2024 at 10:54am   2 Most recent comment from Aleksandar Vuković:Hello Lucas.If the data pulled in the first 10 rows contains only numbers, wpDataTables will see it as an integer or as a float column. With this method (data linked to a source), you can't choo ... Patrik Veres Reservation time windowsClosed   Amelia   Updated August 8, 2024 at 9:41am   8 Most recent comment from Stefan Petrov:Hi Patrik,It's working now. This is becuase the option "A szolgáltatás időtartamát használja foglalási idősávként" was turned on. In that case, Amelia calculates the timeslots based on t ... Louis Prevent copy and pasting in form field ?Closed   Amelia   Updated August 8, 2024 at 9:24am   2 Most recent comment from Stefan Petrov:Hi Louis,Thanks for reaching out to us. That's a great idea, but, unfortunately, there is no option that can be configured in order to stop the customer from copying / pasting the text or number. ... Vivian Table header font color doesn't workClosed   wpDataTables   Updated August 8, 2024 at 9:23am   2 Most recent comment from Aleksandar Vuković:Hello Vivian.We just tested this on our website, and it works fine:It could be that another plugin or the theme is causing a conflict here so please change the theme and see if the issue is resolved? ... Louis Restrict file upload typeClosed   Amelia   Updated August 8, 2024 at 9:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible at this time I'm afraid.In light of this, ...