We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gladys Ancay Ançay books a free event > number of tickets is not displayed on the booking screenClosed   Amelia   Updated August 12, 2024 at 5:24am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that all si working fine and should you have any further inquiries, we kindly request that you open separate tickets for each questio ... Kiran icalClosed   Amelia   Updated August 12, 2024 at 5:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new seperate ticket, and we will help you there. In that way, issues and questions that are relat ... Katy García Selection of services by time slotsClosed   Amelia   Updated August 12, 2024 at 5:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ame ... Michael Update 7.7.1Closed   Amelia   Updated August 12, 2024 at 5:20am   4 Most recent comment from Marko Davidović:Hello again, Customer name and data should be sent automatically now and if you want to send additional data you can use metadata. In Amelia/setting/payments you have the option to Set MetaData and D ... Audrey Mertens Question about Sms and Whatsapp notificationClosed   Amelia   Updated August 12, 2024 at 5:17am   6 Most recent comment from Marko Davidović:Hello again, Your hosting should be able to checks and tests but you can test the cron and see if it works this is the command: https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api ... Kahlil Nagi Bringing Anyone With You ConfusionClosed   Amelia   Updated August 9, 2024 at 1:33pm   9 Most recent comment from Stefan Petrov:Just responded to your new ticket.Let's keep the conversation there. Audrey Mertens appointment reminder notifications Via SMS and EmailClosed   Amelia   Updated August 9, 2024 at 11:45am   2 Most recent comment from Marko Davidović:Hello again,1. Price of the SMS for Belgium is $0.15752. You can get notified when your credit is low if you enable this option in notification settings3. If you use standard reminder it will be sent ... Stefanie Reiter Amelia Time ScheduleClosed   Amelia   Updated August 9, 2024 at 11:12am   4 Most recent comment from Marko Davidović:Hello again,No, you can not book over already busy time slot. If you have a break, or something already set to busy in calendar or some appointment you can not book over that since this will be consid ... Thomas Cron EventClosed   Amelia   Updated August 9, 2024 at 11:07am   4 Most recent comment from Stefan Petrov:Hi Thomas,Thanks for the suggestion and apologies for the inconvenience. We will of course pay attention to this feature in future updates. Vivian please refund, can not realize the function I needClosed   wpDataTables   Updated August 9, 2024 at 10:59am   2 Most recent comment from Aleksandar Vuković:I'm sorry to hear that the plugin and the add-on didn't prove to be the proper way to go, Vivian.The refund has been processed on our end but please note that it may take a few days for it ... Ronny Hardaway Update Using Zip FilesClosed   wpDataTables   Updated August 9, 2024 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello Ronny.Thank you for reaching out to us.Please check out the article below - it should help you with multiple approaches, so you can choose which one suits you best:Updating the plugin to the lat ... Lina Grebe Show days of the week in the list in additionClosed   Amelia   Updated August 9, 2024 at 10:30am   2 Most recent comment from Stefan Petrov:Hi Lina,Thanks for reaching out to us. When you say "lists" you are referring to the event list? If that's the case, unfortunately, currently, only the date will be displayed.You can upvote for t ... DAVID AUMONT custom service durationClosed   Amelia   Updated August 9, 2024 at 10:20am   2 Most recent comment from Uroš Jovanović:Hello David,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3699508/ For future reference, please don't open ... Cath Martsch Services Description indexed by google search engineClosed Pre-purchase questions for Amelia   Updated August 9, 2024 at 9:55am   2 Most recent comment from Uroš Jovanović:Hello Cath,Thank you for expressing interest in the Amelia plugin.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please ... Vicent Mukisa PRE-PURCHASE QUESTIONSClosed Pre-purchase questions for wpDataTables   Updated August 9, 2024 at 9:53am   2 Most recent comment from Aleksandar Vuković:Hey Vicent,Thank you for reaching out to us.1. The Lite (free) version accepts only Simple tables and tables linked to certain external sources. These tables can't be edited, which is why you� ...