We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

MBARI-WP Finding file via URL instead of pathClosed   wpDataTables   Updated January 16, 2017 at 2:10pm   4 Most recent comment from Miloš Jovanović:Hi Nancy,We are glad to help.If you like our plugin and support please rate our plugin at CodeCanyon on this link. It means a lot to us. Thanks. Hades85 SQL Comparison OperatorClosed   wpDataTables   Updated January 15, 2017 at 4:29pm   10 Most recent comment from [deleted]:Hi Hades85,It's not possible to use variables in shortcodes for chart, but if you create chart from a table that use variable and enable follow table filtering it will respect that variable from tabl ... Peoples_Pundit New Update Broke Custom CSS ClassClosed   wpDataTables   Updated January 13, 2017 at 6:15pm   2 Most recent comment from Miloš Jovanović:Hi Peoples_Pundit,Thank you for your purchase.Can you please tell me do you remember how it was before the update.Thank you. Franziska Error when trying to add a new tableClosed   wpDataTables   Updated January 13, 2017 at 3:42pm   4 Most recent comment from Miloš Jovanović:Hi Franziska,Please take a look at attachment file where you can see that I successfully uploaded your table. The issue is about error 500.The 500 Internal Server Error is a server-side error, mean ... charles Bullen Group Column not workingClosed   wpDataTables   Updated January 13, 2017 at 2:27pm   8 Most recent comment from Miloš Jovanović:Hi Charles Bullen,You are welcome.If you like our plugin and support please rate our plugin at CodeCanyon on this link. It means a lot to us. Thanks. Dima Add/move rows to specific placeClosed   wpDataTables   Updated January 13, 2017 at 1:57pm   6 Most recent comment from [deleted]:Hi Dima,My question is, how when creating new row, the number will always be the last + 1 , and then the user may change it if he needs to. But there must be a number and I can't ask the client to ll ... drcolin Google Gauge ChartClosed   wpDataTables   Updated January 12, 2017 at 8:31pm   9 Most recent comment from [deleted]:Hi drcolin,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Richard ABITBOL insert attachmentClosed   wpDataTables   Updated January 12, 2017 at 6:50pm   16 Most recent comment from Miloš Jovanović:Hi Richard,You can write a review on this link.Thank you again. mini02 Display lengthClosed   wpDataTables   Updated January 12, 2017 at 4:32pm   29 Most recent comment from Miloš Jovanović:Hi Mikael,Pleasure is mine you are welcome.  We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Michael Bertenburg Conditional formatting in non-visible columnClosed   wpDataTables   Updated January 12, 2017 at 1:52pm   10 Most recent comment from [deleted]:Hi Michael, This workaround worked with previous version. I tried now on current one and seems that it doesn't work. Please provide me a temporary WP-admin login for your site where this happens, ... kbartl error on inserting mysql date column NULLClosed   wpDataTables   Updated January 11, 2017 at 9:48pm   2 Most recent comment from Miloš Jovanović:Hi kbartl,Thank you for your purchase.Can you please tell me which version of our plugin do you use? Thank you. Dima Run native datables functionsClosed   wpDataTables   Updated January 11, 2017 at 3:21pm   2 Most recent comment from Miloš Jovanović:Hi Dima,Thank you for your purchase.This is an example how to use datatables native functions  jQuery( window ).load(function() { wpDataTables.table_2.api().columns(5).visible(false) }); This e ... Michael Bertenburg Table Edit Email NotificationClosed   wpDataTables   Updated January 11, 2017 at 2:26pm   4 Most recent comment from [deleted]:Hi Michael,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Jonathan Eiseman serialized php array as input (security)Closed   wpDataTables   Updated January 10, 2017 at 7:51pm   4 Most recent comment from Miloš Jovanović:Hi Jonathan Eiseman,We are glad that you find a solution. If you have any others issues feel free to open a new ticket.We will gladly help. Alexia Prat Default sort orderClosed   wpDataTables   Updated January 10, 2017 at 7:31pm   6 Most recent comment from Miloš Jovanović:Hi Alexia Prat,Sorry for misunderstanding.If you are talking about this table -Link my suggestion is that in CSV file you make another column ( for example ID) and type the numbers in it. Next step i ...