As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I'm a WP user, version 4.7.3 and I have adquired and installed the WPdatatables plugin, 1.7.2 with you but it doesn't work. (doesn´t publish the code)
I followed the tutorial, uploaded the Google Spreadsheet file and I clicked the icon to select and add the table in my website page, but the drop-down is different. It shows two options: regular table or excell, I tried both and neither table or excel work.
I installed the previuos plugin version 1.6.2 in other WP project to publish the same and it works. Could you please let me know how to get the table in the site or send me the previous plugin version, 1.6.2?
Regards,
Hi JOSE MANUEL,
Thank you for the purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because just check PRIVATE so nobody can see it except us.