We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

alessandropaternostro Fatal ErrorClosed   wpDataTables   Updated September 27, 2016 at 1:19pm   2 Most recent comment from [deleted]:Hi Alessandropaternostro,This is memory limitation on your server side. Please try to investigate what is trying to use such large amount of data and try to reduce it or discuss with your hosting prov ... Peter Ndegwa CUSTOMIZATIONClosed   wpDataTables   Updated September 23, 2016 at 7:08pm   2 Most recent comment from Miloš Jovanović:Hi Peter,Thank you for your purchase.You can hire one of our developers to customize table by CSS.Our price is 50$/hour. If you are interested please give us detailed instructions and we can send y ... Richelle Morats Filter table for null valuesClosed   wpDataTables   Updated September 23, 2016 at 4:10pm   4 Most recent comment from [deleted]:Hi Richelle, Which filter type do you plan to use? Our filters are string based so unfortunately they can't search for NULL value without code customization. One of the solutions would be to modi ... Mauricio Toval chartsClosed   wpDataTables   Updated September 23, 2016 at 2:33pm   16 Most recent comment from Miloš Jovanović:Hi Mauricio,Can you please investigate performance of your hosting provider. It took me so long to load your pages and because of that I can't fix this issue with column width. Pablo098 FormsClosed   wpDataTables   Updated September 23, 2016 at 1:20pm   4 Most recent comment from [deleted]:Hi Pablo098,It is not our practise to give time estimation on new releases but it won't be included in next update which will go out in days. We are hoping that we will prepare that integration until ... Samuel FeaturesClosed   wpDataTables   Updated September 22, 2016 at 9:09pm   3 Most recent comment from Samuel:thanks for your reply.Instead of waterfall view, maybe this one is another alternative potential feature replacing page numbers. http://colleges.usnews.rankingsandreviews.com/best-colleges/search?sc ... Don Drop Down Box Search issueClosed   wpDataTables   Updated September 22, 2016 at 8:28pm   13 Most recent comment from Miloš Jovanović:Hi Don, The difference between [wpdatatable id=1] and [wpdatatable id=2 ] :- wpdatatable id=1 is table created from Add From Data Source and it is not editable. Editable tables are tables that ... lucky1979 Nesting 2 columns into one???Closed   wpDataTables   Updated September 22, 2016 at 6:02pm   6 Most recent comment from Alexander Gilmanov:Great job, happy that I could help to resolve it! cityslicker444 Table Breaks Border Width Upon SearchClosed   wpDataTables   Updated September 22, 2016 at 1:07pm   2 Most recent comment from [deleted]:Hi cityslicker444,Thank you for your purchase.Honestly I never saw issue like that and it will be very difficult to point you if I can't login and take a look ‘from the inside’ as that’s the m ... David Multiple graphs in one chartClosed   wpDataTables   Updated September 21, 2016 at 5:30pm   4 Most recent comment from [deleted]:David, I'm glad that I could help. If you like our plugin and support please rate our plugin at CodeCanyon on this link. It means a lot to us. Thanks. Mark Feature SuggestionsClosed   wpDataTables   Updated September 20, 2016 at 1:23pm   2 Most recent comment from Miloš Jovanović:Hi Mark,Thank you for your purchase. Thank you for your suggestions we will forward them to our lead developer and maybe we will implement some of them in future. Mike Browsing Rendering IssuesClosed   wpDataTables   Updated September 19, 2016 at 9:44pm   3 Most recent comment from Mark:Yes, you can close this issue as it was entered using the Envato contact name. Marc wpDataTables backend error: Please provide a valid 2-dimensional arrayClosed   wpDataTables   Updated September 19, 2016 at 8:01pm   10 Most recent comment from [deleted]:Hi Marc,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Shane Exporting style to pdfClosed   wpDataTables   Updated September 15, 2016 at 11:08pm   2 Most recent comment from [deleted]:Hi Shane,Unfortunately not at this moment. We are using third party library for this and they do not provide many options for customization.  T,J, CSS Color for buttonsClosed   wpDataTables   Updated September 14, 2016 at 5:56pm   4 Most recent comment from [deleted]:Hi T.J., Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and reso ...