We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kris Small 2-dimensional array errorClosed   wpDataTables   Updated October 3, 2016 at 1:09pm   5 Most recent comment from [deleted]:Hi Kris Small,In this document you still have breaks and in cells where you have added tag.Cells in column B should look like this:Right:2014 Data (Released September 2015)Clark County: 9.33% (1st lo ... Maxglo Spanish LanguageClosed   wpDataTables   Updated October 2, 2016 at 11:44pm   2 Most recent comment from [deleted]:Hi Maxglo,Thank you for your purchase.You can change language on wpDataTables settings page, but it uses only the core Datatables localization, which means, only the strings in front-end related to ... vijayrpa not able to import complete shreedsheet to tableClosed   wpDataTables   Updated October 2, 2016 at 3:53pm   2 Most recent comment from [deleted]:Hi vijayrpa,Thank you for your purchase.What kind of issues do you have? How did you try to create a table? Did you use Add from data source option or wpDataTables constructor? primalforce Query ErrorClosed   wpDataTables   Updated September 30, 2016 at 3:38pm   7 Most recent comment from primalforce:Hi.I will try to convert this query to a VIEW anyways. The thing is that requires a few views because it contains subqueries (SELECT's) inside the main query. This makes it a bit more difficult. Also ... Lughen jQuery codeClosed   wpDataTables   Updated September 30, 2016 at 3:21am   6 Most recent comment from Lughen:Hi Milos,Thank you very much. I got it. Dave Warfel wpDataChartsCallback for ALL charts, not a specific chart IDClosed   wpDataTables   Updated September 29, 2016 at 8:03pm   4 Most recent comment from [deleted]:Hi Dave,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  pedrolr Problem with charts and formattingClosed   wpDataTables   Updated September 29, 2016 at 6:11pm   4 Most recent comment from Miloš Jovanović:Hi pedrolr,Please try to  deactivate/activate plugin and clear the cache.  James Sherman wpdatatables display lengthClosed   wpDataTables   Updated September 29, 2016 at 4:54pm   29 Most recent comment from [deleted]:Hi netzlichter,Unfortunately no, this was customization that we were working for James and it wouldn't be fair if we give you this code for free and he paid for it. If you are interested we can als ... Mark Creating Sparkline charts with HighChartsClosed   wpDataTables   Updated September 29, 2016 at 3:40pm   4 Most recent comment from Miloš Jovanović:Hi Mark,You can use chart callback to hide horizontal axis labels. Take a look at this documentation - link.Also try to type this code on page where are you using that chart. jQuery(window).load(func ... Yasir wpData Table MySQLClosed   wpDataTables   Updated September 28, 2016 at 4:00pm   2 Most recent comment from Miloš Jovanović:Hi Yasir,Thank you for your purchase.When you are using MySQL based tables it is not recommended to change the number of columns by adding/removing columns from MySQL query. If you want to add/remove ... heel1 not able to save settings for wp data tableClosed   wpDataTables   Updated September 28, 2016 at 1:50am   2 Most recent comment from [deleted]:Hi heel1,Thank you for your purchase.When you updated plugin, have you deactivated it and then activated it again? Hasrat Ali JS ERRORClosed   wpDataTables   Updated September 28, 2016 at 1:34am   6 Most recent comment from [deleted]:Hi Hasrat,Sorry for misunderstanding but I still can't reproduce this problem. I successfully created  entries in both of your tables. You can find it in Sell table one row is filled with "test" ent ... alessandropaternostro Fatal ErrorClosed   wpDataTables   Updated September 27, 2016 at 1:19pm   2 Most recent comment from [deleted]:Hi Alessandropaternostro,This is memory limitation on your server side. Please try to investigate what is trying to use such large amount of data and try to reduce it or discuss with your hosting prov ... Peter Ndegwa CUSTOMIZATIONClosed   wpDataTables   Updated September 23, 2016 at 7:08pm   2 Most recent comment from Miloš Jovanović:Hi Peter,Thank you for your purchase.You can hire one of our developers to customize table by CSS.Our price is 50$/hour. If you are interested please give us detailed instructions and we can send y ... Richelle Morats Filter table for null valuesClosed   wpDataTables   Updated September 23, 2016 at 4:10pm   4 Most recent comment from [deleted]:Hi Richelle, Which filter type do you plan to use? Our filters are string based so unfortunately they can't search for NULL value without code customization. One of the solutions would be to modi ...