We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Johan Simu Feature request, weekly calendar event viewClosed   Amelia   Updated September 10, 2024 at 8:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. This is not possible to set at this time in Amelia. In light of this, we encourage you ... Karen Parish I have upgraded to standard and it is not activatedClosed   Amelia   Updated September 10, 2024 at 8:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This can not be done automatically you need to manually update new license.You can download Amelia from this link https://we.tl/t-5PAOn52rnn We are sendi ... Adam Donatelli Stripe payment option not availableClosed   Amelia   Updated September 10, 2024 at 7:28am   8 Most recent comment from Marko Davidović:Hello again,All is working fine on your site We can see all payment methods and as far as we can see all is working fine and there are noissue on your site.Should you have any further inquiries, we k ... Arthur I can't create a Customer from the front Amelie employee pageClosed   Amelia   Updated September 10, 2024 at 6:55am   4 Most recent comment from Marko Davidović:Hello again,You can follow our changelog on this link https://wpamelia.com/changelog/ and you can stay up to date with all implementation in Amelia. There is no other way to achieve what you want ex ... Fabian Broussoux Amelia no domainClosed   Amelia   Updated September 10, 2024 at 6:50am   6 Most recent comment from Marko Davidović:Hello again, You can send us temporary admin credentials in private response so that we can take a closer look but we are not sure what do you meant that you can not update other plugins due to Amel ... Daniel Luque Benito Packages expiration dateClosed   Amelia   Updated September 10, 2024 at 6:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General ... tnconnect Change text on column attachmentsClosed   wpDataTables   Updated September 9, 2024 at 7:36pm   2 Most recent comment from Miloš Jovanović:Hi tnconnect,If you mean to use our URL Link Column type - sorry to disappoint you, but there is no way to show the 'link displayed text' different for different rows in that column type.In ... Emma Fixing the number of recurring appointmentsClosed   Amelia   Updated September 9, 2024 at 2:00pm   2 Most recent comment from Uroš Jovanović:Hello Emma,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Jonna Amelia Multiple EventsClosed   Amelia   Updated September 9, 2024 at 1:18pm   2 Most recent comment from Uroš Jovanović:Hello Jonna,Thank you for reaching out to us.For that purpose, you can take a look at the recurring vs multi-day event option.Recurring Events: Think of recurring events as a lecture. For example, you ... Nael Charge fees are not on Total Amount of the appointement ? Stripe ConnectClosed   Amelia   Updated September 9, 2024 at 1:09pm   10 Most recent comment from Uroš Jovanović:Hello Nael,Thank you for that.Please let me know if you have any other questions. Benjamin Ball invoiceClosed   Amelia   Updated September 9, 2024 at 12:14pm   2 Most recent comment from Uroš Jovanović:Hello Benjamin,Thank you for reaching out to us.Please log into our store and under "My Licenses" click on the Three Dots: From here, go to View your invoices. The invoices show all previous chan ... Charlotte toe Laer Issue with Linking Employees to Outlook Calendar in AmeliaClosed   Amelia   Updated September 9, 2024 at 12:05pm   12 Most recent comment from Uroš Jovanović:Hello Charlotte,Thank you for the update on this.I will fill in for Stefan as he is out of the office at the moment.An issue with email notifications could be caused by several reasons: Your hosting p ... Ogork Joe Tabi Customer panel AccessClosed   Amelia   Updated September 9, 2024 at 11:10am   2 Most recent comment from Uroš Jovanović:Hello Ogork,Thank you for reaching out to us.1. We have noted this issue and it will be resolved as soon as possible.2. When your client makes a reservation and completes the booking process by payi ... Zach Forbidden ErrorClosed   wpDataTables   Updated September 9, 2024 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi Zach,Can you please open your browser's developer console, then check can you spot an error 403 there?This usually comes up when something from your Hosting Server is blocking access for spec ... Katharina Lewis Translation issues US --> DEClosed   Amelia   Updated September 9, 2024 at 11:01am   7 Most recent comment from Uroš Jovanović:Hello Katharina,That is fine, let us know what the solution when you find it.Looking forward to your reply.