We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Caroline NAVARRO CouponsClosed   Amelia   Updated September 5, 2024 at 11:42am   2 Most recent comment from Uroš Jovanović:Bonjour Caroline, Merci de nous avoir contactés. Malheureusement, il n’existe pas actuellement de fonctionnalité intégrée dans Amelia pour ce cas précis. Vous pouvez proposer cette fonctionnali ... Andrea Pamp-Weissenseel Calender ViewClosed   Amelia   Updated September 5, 2024 at 11:31am   4 Most recent comment from Marko Davidović:Hello again, Aou are most welcome, and we are glad that we were able to help you.As for color changing this is not possible at this time Im afraid. This is the only option for now. Our dev team will ... FX reglages ameliaClosed   Amelia   Updated September 5, 2024 at 11:14am   9 Most recent comment from Uroš Jovanović:Bonjour M. Hélie, Merci pour votre message. Voici des informations détaillées concernant vos demandes et les capacités actuelles du plugin Amelia : Tableau de bord :Amelia ne propose pas de sectio ... Damian Kasprzyk Payment LinkClosed Pre-purchase questions for Amelia   Updated September 5, 2024 at 11:13am   6 Most recent comment from Uroš Jovanović:Hello Damian, We will take a look into this to make sure that this cannot happen with this payment link.In the meantime, please let me know if you have any other questions. Alexa Cant see the step-by-step form if im not connected to my wordpress admin loginClosed   Amelia   Updated September 5, 2024 at 10:34am   2 Most recent comment from Stefan Petrov:Hello Alexa,Thanks for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ... leander Automatic emails are not sendedClosed   Amelia   Updated September 5, 2024 at 10:32am   18 Most recent comment from Marko Davidović:Hello again,I discovered you have an issue with your Notifications, if I try to make any Test Email from the Amelia/Notifications section, for Customers or Employees, there is this error 500, with th ... Maik XRechnung or ZUGFerRDClosed   Amelia   Updated September 5, 2024 at 10:09am   4 Most recent comment from Uroš Jovanović:Hello Maik, If you need to send invoices to your customers, you can do so with WooCommerce. You simply need to change a single setting. Go to the “Orders” page in WooCommerce (if you don’t hav ... Michał Changing Amelia's size or Adding a step during booking (first category then service)Closed   Amelia   Updated September 5, 2024 at 9:17am   11 Most recent comment from Marko Davidović:Helloo again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separat ... Langermann Tamás Add Amelia Auto Coupon to CartClosed   Amelia   Updated September 5, 2024 at 8:09am   2 Most recent comment from Stefan Petrov:Hi Tamas,Thanks for reaching out to us. Sorry to disappoint you, but, unfortunately, currently, there is no option to configure this feature. Coupons needs to be added manually by customers during boo ... andy renewalsClosed   Amelia   Updated September 5, 2024 at 8:08am   4 Most recent comment from Uroš Jovanović:Hello Andy,Glad to be able to assist you.I will have this ticket closed now. Leon SortClosed   Amelia   Updated September 5, 2024 at 7:58am   2 Most recent comment from Stefan Petrov:Hi Leon,Thanks for reaching out to us. There is an option in Service settings, in the upper right corner. Sorting services here should follow the sorting on the front end.  Katharina Lewis Eliminate employee selectionClosed   Amelia   Updated September 5, 2024 at 7:04am   7 Most recent comment from Stefan Petrov:Hi Katharina,Great, thanks for the feedback! If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! son nguyen Remind customers 1 day in advanceClosed   Amelia   Updated September 5, 2024 at 6:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This can be sent via cron which is WP product and you need to reach out to your hosting provider so that they can set this up on you server. You can find ... Ted Northrup data updatesClosed Pre-purchase questions for wpDataTables   Updated September 4, 2024 at 9:53pm   2 Most recent comment from Miloš Jovanović:Hi Ted,I can see this is a table linked to an Excel source.This table can not be made editable in our Plugin, even with the premium Plugin - but we do have easy ways to edit a table if you import th ... Lisbel Valdés Rodríguez Service Capacity - OverbookingClosed   Amelia   Updated September 4, 2024 at 1:17pm   6 Most recent comment from Stefan Petrov:Hi Lisbel,We are doing our best to fix this for the next update. Unfortunatelly, can;t promise a precise ETA at this moment, but make sure to follow the changelog page. We are aware that this is an is ...