We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Patrick McCaffrey Displaying Data in multiple RowsClosed   Gravity Forms integration for wpDataTables   Updated September 10, 2024 at 5:52pm   2 Most recent comment from Miloš Jovanović:Hi Patrick,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Régis Burch Select in tablesClosed   wpDataTables   Updated September 10, 2024 at 4:21pm   3 Most recent comment from Miloš Jovanović:Hi Régis,Sorry, I just re-read the details of your Query and thought of something else you could try.I believe you can try a very similar Query, just when you call data from more than one table, ... Cesar Problemas con integración de whatsappClosed   Amelia   Updated September 10, 2024 at 3:49pm   6 Most recent comment from Uroš Jovanović:Hola César, Lamentamos escuchar que estás teniendo problemas con la integración de WhatsApp a través de Meta. Entendemos lo frustrante que puede ser enfrentar estos desafíos. Sin embargo, como me ... Thorlakur Ludviksson Send test email fails with ErrorClosed   Amelia   Updated September 10, 2024 at 3:29pm   4 Most recent comment from Uroš Jovanović:Hello Thorlakur,Glad to hear that the issue has been resolved.I will have this ticket closed now. Rodrigo Chiong Limiting package reservations to package validity periodClosed   Amelia   Updated September 10, 2024 at 3:28pm   2 Most recent comment from Uroš Jovanović:Hello Rodrigo,The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General Settings or individual settings ... Stéphanie Gailly How to know if a coupon is used ?Closed   Amelia   Updated September 10, 2024 at 3:19pm   2 Most recent comment from Uroš Jovanović:Hello Stéphanie,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to sea ... ailen vera PaymentClosed   Amelia   Updated September 10, 2024 at 3:12pm   10 Most recent comment from Uroš Jovanović:Hello Ailen,As WooCommerce settings are separate entity from Amelia settings, this will not have any affect on Amelia.Please let me know how it went. Yasser CustomizationClosed   Amelia   Updated September 10, 2024 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello Yasser,Thank you for reaching out to us.1. 3. Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest that feature on the following link: https ... Namika custom field - DOBClosed   Amelia   Updated September 10, 2024 at 12:48pm   4 Most recent comment from Uroš Jovanović:Hello Namika,Thank you for the update on this.We have changed this in the 2.0 booking forms, but we value your feedback and will definitely use this feedback to improve this functionality.Please let m ... Cedric Adding QR code to track attendanceClosed   Amelia   Updated September 10, 2024 at 12:42pm   2 Most recent comment from Uroš Jovanović:Hello Cedric,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be implem ... Juan Multiple services for one slot.Closed   Amelia   Updated September 10, 2024 at 11:57am   23 Most recent comment from Uroš Jovanović:Hello Juan,Understand, for that purpose, you will have to remove the rule in WooCommerce on the Amelia/Settings/Payments page where it is stated that "Failed" or similar statuses in WooCommerce wil ... Cantaut Google Tag ManagerClosed   Amelia   Updated September 10, 2024 at 11:25am   10 Most recent comment from Uroš Jovanović:Hello,Thank you for your patience.You can try and add this script to a page where booking form is: window.ameliaActions = {      beforeBooking: function (success = null, error = null, data) {   ... Michel RefundClosed   wpDataTables   Updated September 10, 2024 at 11:07am   2 Most recent comment from Miloš Jovanović:Hi Michel,This is how our reseller, Paddle renewal system for subscription-based licences works.Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubs ... Jonathan Queued SMSClosed   Amelia   Updated September 10, 2024 at 9:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. We have nothing to with cron settings since this is set on the server. But perhaps they are send you need to refresh to see the if the were sent or nor ... Rizwan Fail to lead to payment page.Closed   Amelia   Updated September 10, 2024 at 8:59am   4 Most recent comment from Marko Davidović:Hello again,Unfortunately, currently this feature is not available in Amelia. What you want to set is not possible I'm afraid. You can only redirect them once they complete the booking and clic ...