As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Adam O. SMS Login not workingClosed   Amelia   Updated September 20, 2024 at 8:52am   12 Most recent comment from Uroš Jovanović:Hello Adam,Glad to hear that the issue has been resolved.I will have this ticket closed now. Michał List of categories and services without scrollingClosed   Amelia   Updated September 20, 2024 at 8:39am   15 Most recent comment from Uroš Jovanović:Hello Michał,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Nina ross Setting up ServicesClosed   Amelia   Updated September 20, 2024 at 8:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.What you want is not possible to set Im afraid.1. Amelia does not have membership feature and also payment or packages can not be renewed automatically so ... Alexandre Castro Schedule visibility of a serviceClosed   Amelia   Updated September 20, 2024 at 6:21am   6 Most recent comment from Marko Davidović:Hello again,From your screenshot we can not see the issue. Can you please send us short one minute video of the issue where you explain what you want exactly and what the issue is and we will show you ... Kitti Beke Zoom link is missing from notification emailsClosed   Amelia   Updated September 19, 2024 at 2:13pm   9 Most recent comment from Uroš Jovanović:Hello Kitti,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Chris Bryce Date Picker StylingClosed   wpDataTables   Updated September 19, 2024 at 6:06pm   3 Most recent comment from Miloš Jovanović:Hi Chris,I spoke with our developers. We are using a 3rd Party library for the date Picker via Bootstrap.Bootstrap has its own DatePicker, so the only element we can change with CSS is this 'w ... Amelie Henault Utiliser un serviceClosed   Amelia   Updated September 19, 2024 at 12:26pm   10 Most recent comment from Uroš Jovanović:Hello Amelie,Words can be changed using POEDIT for example very easily.  If you want to use POEDIT then this is an instruction: 1. Download the Amelia plugin from CodeCanyon and save the .zip fil ... Chris Bryce Filters not working in SQL tablesClosed   wpDataTables   Updated September 19, 2024 at 12:14pm   9 Most recent comment from Miloš Jovanović:Hi Chris,I see what you mean. Yes, at the moment this is how our PHP & SQL Parser works and for the time being we don't have a way to change/improve that logic, but I will pass the feedback t ... PCN Web Wrong Files In DownloadClosed   wpDataTables   Updated September 19, 2024 at 12:12pm   2 Most recent comment from Miloš Jovanović:Hello,I checked with our QA Team and the developers. They did some tests and for us, it arrived correctly, we cannot reproduce the issue.We got two separate Emails, one for wpDataTables and the other ... Irfan Additional Email EmployeesClosed Pre-purchase questions for Amelia   Updated September 19, 2024 at 11:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Each emplyoee can only have one mail not several. And they can be connected only to one Google and one Outlook calendar.Should you have any further inquir ... Nina ross how to set up packages with recurring payments in AmeliaClosed   Amelia   Updated September 19, 2024 at 11:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. You can not. Amelia does not have option for recurring payments so for each new purchase ... Piotr Jankowski No email notificationsClosed   Amelia   Updated September 19, 2024 at 11:29am   2 Most recent comment from Uroš Jovanović:Hello Piotr,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... gaston gomes Problema de Visibilidad del Shortcode [ameliastepbooking] en Dispositivos MóvilesClosed   Amelia   Updated September 19, 2024 at 11:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please check if you can see the booking form on page when you are not logged in or from incognito mode? Most likely the issue is with page optimizer. If t ... Hugo Arsenault Trouble Amelia SMS NotificationClosed   Amelia   Updated September 19, 2024 at 10:36am   6 Most recent comment from Uroš Jovanović:Hello Adam,We have responded to your ticket.Hugo, thank you for the update on this.Glad to hear that the issue has been resolved. Javier Alonso Translation OptionsClosed   Amelia   Updated September 19, 2024 at 10:06am   4 Most recent comment from Marko Davidović:Hello again,You must not add language in Amelia that is set for WordPress also. This is the main language and Amelia will be automatically translated to that language. All other additional languages ...