We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shane Terpstra FilteringClosed   wpDataTables   Updated September 4, 2024 at 12:41pm   4 Most recent comment from Miloš Jovanović:Hi Shane, Just a small follow-up on this one.Once again, my sincerest apologies for the mistake on that other/oldest ticket about the Transform Value - just replied to it now.About this ticket, you& ... Thomas Notifications Not Sending (Thought it was cron but it isn't)Closed   Amelia   Updated September 4, 2024 at 12:27pm   20 Most recent comment from Uroš Jovanović:Hello Thomas,It will only be applied to the bookings that are made after this setting has been enabled.Please let me know if it works in that case.Looking forward to your reply. Damian Kasprzyk Removal of payment stepClosed Pre-purchase questions for Amelia   Updated September 4, 2024 at 12:10pm   2 Most recent comment from Stefan Petrov:Hi Damian,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Caroline NAVARRO FinanceClosed   Amelia   Updated September 4, 2024 at 12:09pm   2 Most recent comment from Marko Davidović:Hello again,This also is not possible. Only options that you see there are available nothing else can be shown there at the time.For this also we encourage you to kindly consider submitting this valu ... Caroline NAVARRO modification tableau de bordClosed   Amelia   Updated September 4, 2024 at 12:00pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1 and 2. Unfortunately, currently this feature is not available in Amelia. This is not possible to set at this time.In light of this, we encourage you to ... Caroline NAVARRO Accès clientClosed   Amelia   Updated September 4, 2024 at 11:47am   2 Most recent comment from Stefan Petrov:Bonjour Caroline, Merci de nous avoir contactés. Assurez-vous que les permissions des rôles utilisateurs sont activées dans les paramètres des rôles utilisateurs. Bhavin email notificationClosed   Amelia   Updated September 4, 2024 at 11:45am   6 Most recent comment from Stefan Petrov:HI Bhavin,Just entered my SMTP credentials for mail settings. As you can see, the emails are sent properly. Here are the screenshots of those emails As pet these screenshots, the emails are working p ... Caroline NAVARRO ClientsClosed   Amelia   Updated September 4, 2024 at 11:35am   2 Most recent comment from Stefan Petrov:Bonjour Caroline, Merci de nous avoir contactés. Malheureusement, Amelia n'a pas actuellement d'option d'abonnement, mais vous pouvez créer un forfait pour les deux premières options ... Arthur WP User doesn't appears in the user list employeeClosed   Amelia   Updated September 4, 2024 at 10:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need to create WP user first in WP users with the same mail and to add Amelia employee role to that WP user. Then you will be able to connect it from ... alex NotificationsClosed   Amelia   Updated September 4, 2024 at 10:25am   39 Most recent comment from Stefan Petrov:Hi alex,I understand that's one of the choices, of course. As previously mentioned, I've tried all possible workarounds to reproduce the issues you are experiencing, but that wasn't pos ... Anne-sophie Supprimer une séanceClosed   Amelia   Updated September 4, 2024 at 9:34am   4 Most recent comment from Stefan Petrov:Hi Anne-Sophie, C'est exact. Si aucun horaire n'est configuré pour un jour spécifique, aucun créneau ne s'affichera. Vous devrez configurer les autres heures de travail pour un jour ... Dave Ashton Client Information CollectionClosed   Amelia   Updated September 4, 2024 at 9:24am   2 Most recent comment from Uroš Jovanović:Hello Dave,Thank you for reaching out to us.For that purpose, you can take a look at the custom fields feature in Amelia.Please let me know if that works for you. Derek Hudson customer panel - password tabClosed   Amelia   Updated September 4, 2024 at 9:17am   4 Most recent comment from Uroš Jovanović:Hello Tjeerd,Thank you for reaching out to us.Please create a separate ticket for this purpose and we will assist you with this.Looking forward to your reply. Emi %google_meet_url_date% Placeholder shows 2 links somehowClosed   Amelia   Updated September 4, 2024 at 8:34am   21 Most recent comment from Stefan Petrov:Hi Emi,You are welcome. We did our best to find a possible solution, but it would need to be changed in the database, apparently. Anyway, should you have any other questions or issues, feel free to r ... Corinne FEMENIA display order number in notification emailClosed   Amelia   Updated September 4, 2024 at 7:59am   2 Most recent comment from Uroš Jovanović:Hello Corinne,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ...