We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

John Masoner Generate a single reportClosed   Report Builder for wpDataTables   Updated December 18, 2018 at 4:20pm   28 Most recent comment from Miloš Jovanović:Hi John, Can you please check now  New Report wpdatatables support. The issue was in the template. You did not include all after the column name in the docx file like it is in our example from docum ... Jacques Spijkers fatal errorClosed   Report Builder for wpDataTables   Updated December 18, 2018 at 1:25pm   4 Most recent comment from Aleksandar Vuković:Hello again jaspijk.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see a ... Supiot admin shortcodeClosed Pre-purchase questions for wpDataTables   Updated December 18, 2018 at 10:51am   2 Most recent comment from Miloš Jovanović:Hi SupiotThank you for your inquire.Can you please tell me on which admin page do you refer, is that the page in the back end ?Shortcodes are only available to use on te front end.Best regards. velletrim Update to version 2.4Closed   wpDataTables   Updated December 18, 2018 at 7:59am   2 Most recent comment from Aleksandar Vuković:Hello again Maurizio.I see that You've opened two tickets with the same title. I replied to the other one, so I will be closing this one after my reply.Our policy is to have one issue or question p ... shackbill Conditional FormatClosed   wpDataTables   Updated December 18, 2018 at 7:28am   6 Most recent comment from Aleksandar Vuković:Hello again shackbill.I am sorry to disappoint You, but unfortunately at the moment, with the built in features, there is no way of achieving that. We do, however, carefully follow customers requirem ... Siwek Problem translation termsClosed   Amelia   Updated December 17, 2018 at 6:05pm   2 Most recent comment from [deleted]:Hi Jim,Thank you for your inquiry.As I can see you have opened two same tickets. I will close this one because my colleague has answered to the other one. emy column widthClosed   Amelia   Updated December 17, 2018 at 5:25pm   4 Most recent comment from Isidora Markovic:Hi emy,Thank you for your honest opinion. We strive to provide high-quality support to all of our users,  in this sense having a real-time support is not an optimal solution as it doesn't allow att ... tienvijf General usageClosed   Amelia   Updated December 17, 2018 at 4:24pm   6 Most recent comment from [deleted]:Hi,I am very sad to hear that our plugin doesn't suit your needs. However since the 15 days money back guarantee has passed I am afraid that we cannot give you a refund.  professionnels Don't workClosed   Amelia   Updated December 17, 2018 at 3:30pm   7 Most recent comment from professionnels:it's ok thanks !  chrisk1115 Booking - Email FormClosed   Amelia   Updated December 17, 2018 at 12:58pm   2 Most recent comment from Isidora Markovic:Hi chrisk1115,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes we aware of that. It is forward to my ... Philippe Van den Berghe wpdatatables query generationClosed   wpDataTables   Updated December 17, 2018 at 11:08am   6 Most recent comment from Aleksandar Vuković:Hello again Philippe.I don't know if, You using a free version, will be an issue or not, but my advice to ask them nonetheless.Unfortunately, I cannot tell You about any alternatives to Wordfence, ... Alessia book several services at the same timeClosed   Amelia   Updated December 17, 2018 at 10:51am   2 Most recent comment from Miloš Jovanović:HI Alessia,Thank you for your purchase.This is only possible if you make another service which will contain both A and B service.For example service name will be Service A+B.Also you will need to set ... Ivo Boon formulasClosed   wpDataTables   Updated December 17, 2018 at 10:11am   2 Most recent comment from Aleksandar Vuković:Hello Ivo.I'm sorry to disappoint You, but string manipulation is not possible with the plugin's built in features.As You already said, and may have read in our documentation, only numeric (float a ... maximilien_plateau Services can't be applied anymore to custom fieldsClosed   Amelia   Updated December 17, 2018 at 10:07am   13 Most recent comment from Isidora Markovic:Hi maximilien_plateau,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.Please let me know is it working fine when you ... Zach Updating data sourceClosed   wpDataTables   Updated December 17, 2018 at 9:23am   6 Most recent comment from Isidora Markovic:Hi Zach,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes, at the moment that is true on already created wpdatatables. If you chan ...