We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

MeaganCrawford Internal Server ErrorClosed   wpDataTables   Updated December 17, 2018 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello Meagan.Thank You for Your purchase.The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a ... nevetsnl No AM + PM but 24 hours clockClosed   Amelia   Updated December 15, 2018 at 2:34pm   2 Most recent comment from [deleted]:Hi nevetsnl,Thank you for the purchase.You can change Date and Time formats on the WordPress Settings and that will be applied in Amelia as well. Please take a look at this documentation page - Conf ... Matthieu Bracchetti Creating ChartsClosed   wpDataTables   Updated December 14, 2018 at 2:03pm   2 Most recent comment from Aleksandar Vuković:Hello Matthieu.Thank You for Your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ... Mauricio Sanjurjo admin download entire tableClosed   wpDataTables   Updated December 14, 2018 at 12:20pm   8 Most recent comment from Aleksandar Vuković:Hello again Mauricio.I saw the review. You were very kind, thank You!For this other table that only the one admin would have access to - he can view the table using the Excel-like editor, and then dr ... sfxdotcom How to adjust Workflow of AmeliaClosed   Amelia   Updated December 14, 2018 at 12:14pm   4 Most recent comment from Isidora Markovic:Hi sfxdotcom,Yes like is shown in demo you can choose in booking form first Service then Location and after that Employee and other staff like Extras or Bringing anyone with you(depends on of your co ... [deleted] Update not workingClosed   Amelia   Updated December 14, 2018 at 10:24am   3 Most recent comment from Miloš Jovanović:HI VitaSanaTua,Thank you for your purchase.Glad to hear that you found the solution.Best regards. Andrew Deleting Custom FieldsClosed   Amelia   Updated December 14, 2018 at 9:40am   2 Most recent comment from [deleted]:Hi Andrew,The 403 Forbidden error is an HTTP status code which means that accessing the page or resource you were trying to reach is absolutely forbidden for some reason.My suggestion is to check your ... offsetmedia Multiselect box not working with BracketsClosed   wpDataTables   Updated December 14, 2018 at 8:54am   7 Most recent comment from Aleksandar Vuković:Hello Tarkan.We try to implement all fixes as soon as possible. We have some priority tasks to handle, so I can't say when the update with this fix will be released, and if it is going to be in the ... Nader Rad Dropdowns don't work in the backendClosed   wpDataTables   Updated December 14, 2018 at 7:59am   5 Most recent comment from Aleksandar Vuković:Hello again Nader.You are welcome.  Glad that we solved the issue.I think it would've worked if You also disabled the Include bootstrap on front-end slider, but commenting that line will do of co ... Roxane Leroy CancelationClosed   Amelia   Updated December 13, 2018 at 3:56pm   6 Most recent comment from [deleted]:Hi Roxane,You are welcome.The employee cannot cancel the appointment with this link. The employee can Reject appointment when he logs in into the Amelia's back-end. Same as for the customer, you can a ... Roxane Leroy ConfigurationClosed   Amelia   Updated December 13, 2018 at 3:00pm   4 Most recent comment from Isidora Markovic:Hi Roxane,Unfortunately, at the moment that is not possible with built in features of plugin.In order to use 2-way Google synchronization properly your employees should set statuses of the events in ... adnshvr Hide thumbnails and images in catalogClosed   Amelia   Updated December 13, 2018 at 11:58am   2 Most recent comment from Miloš Jovanović:HI adnshvr,Thank you for your purchase.Can you please just send me the screenshot of what you want to remove in the catalog view so I can give you my suggestion.Best regards. Danilo Importing Multiple Excel Sheets from 1 XLSClosed Pre-purchase questions for wpDataTables   Updated December 13, 2018 at 11:24am   2 Most recent comment from Aleksandar Vuković:Hello Danilo.Thank You for Your inquiry.Importing multiple sheets from Excel files is not possible through the plugin's built-in features at this time.There is a way, however, to upload those files to ... Gemma O\'Connor Searching through wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated December 13, 2018 at 11:13am   2 Most recent comment from Miloš Jovanović:HI Gemma,Thank you for your inquire.Maybe for this case the best solution is to try to make some basic table on our sandbox site and see how our plugin works with all of our features.http://sandbox.w ... BRYAN MS SQLClosed Pre-purchase questions for wpDataTables   Updated December 13, 2018 at 11:03am   9 Most recent comment from [deleted]:Hi cado,It is available, but please take a look at this documentation page to see more about this feature and about requirements for the MSSQL - https://wpdatatables.com/documentation/general/configu ...