We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

inteligentic Format and TypeData in linked tablesClosed   wpDataTables   Updated January 3, 2019 at 1:56pm   6 Most recent comment from Aleksandar Vuković:Hello again inteligentic.Yes, of course. You just need to create the table using the first option - Create a table linked to an existing data source. You can read more about that here.Just make sur ... escw_wpdatatables Selecting media file in attachment columnClosed   wpDataTables   Updated January 3, 2019 at 1:48pm   4 Most recent comment from Aleksandar Vuković:Hello again escw_wpdatatables.Please tell me, is this Media Overview a plugin that You're using?If so, then unfortunately, it cannot be done. The media upload screen is that of WordPress, wpDataTable ... bosbusiness %customer_phone% Variable not workingClosed   Amelia   Updated January 3, 2019 at 11:44am   2 Most recent comment from Miloš Jovanović:Hi bosbusiness,Thank you for your purchase and Happy New Year. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ ... bosbusiness Sms Send BugClosed   Amelia   Updated January 3, 2019 at 11:20am   8 Most recent comment from [deleted]:Hi bosbusiness,Thank you for reporting this issue. We will fix it for the next update. yasharbi woocommerce integrationClosed   Amelia   Updated January 3, 2019 at 11:03am   2 Most recent comment from Miloš Jovanović:Hi yasharbi,Thank you for your purchase and Happy New Year.Sorry for late response, we had a non working days due to New Year holiday.Amelia WooCommerce Integration is using WooCommerce cart page. Fr ... wintera Installed and set up, but how do I actually put the bookings calendar on my siteClosed   Amelia   Updated January 3, 2019 at 10:59am   2 Most recent comment from Miloš Jovanović:Hi wintera,Thank you for your purchase and Happy New Year.You can take a look at our documentation to see how you can successfully configure Amelia for your site.About the calendar you can you please ... Elvis Editable and LinkableClosed Pre-purchase questions for wpDataTables   Updated January 3, 2019 at 10:55am   10 Most recent comment from [deleted]:Hi Elvis,Thank you for the purchase.Because you brought the plugin, please open a ticket in wpDataTables category with your purchase code and one of our support agents will provide you help with your ... Tim Farrell Drop Down Menus do not display when I wish to create a tableClosed   wpDataTables   Updated January 3, 2019 at 9:20am   2 Most recent comment from Aleksandar Vuković:Hello Tim. Thank You for Your purchase. There is probably a conflict with the bootstrap.js files. Please go to wpDataTables main Settings on Your wp-admin page. You'll see Include full bootstrap fron ... taylorkang Shortcodes and GutenbergClosed   Amelia   Updated January 2, 2019 at 10:24pm   2 Most recent comment from _hot_sizzle:Hi, you have to use [ameliabooking] if you have Amelia Lite.For using shortcodes in general, you have to add a block > widget > shortcode then add  [ameliabooking] in the value.Hope this helpsSteffi ... dnuttall List displayed incorrectly sortedClosed   wpDataTables   Updated January 2, 2019 at 9:55pm   7 Most recent comment from dnuttall:I am not sure if this has been resolved.  I set aside the idea of using wpdatatables.   It likely has a conflict over whether wpdatatables shall control or whether wpdatatables can use a view that i ... Philippe Pricing sms notification for BelgiumClosed   Amelia   Updated January 1, 2019 at 6:17pm   2 Most recent comment from [deleted]:Hi Phillipe,Thank you for your inquiry.The prices for Belgium are in the attachment. You should know that you can check pricing at the SMS notifications page. Once you log in into the SMS notification ... David Forth SQL PIVOTClosed   wpDataTables   Updated December 31, 2019 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello David.Yes you can use queries that will make pivot tables like this (https://stackoverflow.com/questions/13944417/mysql-convert-column-to-row-pivot-table).When you make table like this, you will ... hankssj Leading dollar sign + browser problem (??) preventing editingClosed   wpDataTables   Updated December 31, 2019 at 8:40am   2 Most recent comment from Aleksandar Vuković:Hello hankssj,Thank You for Your purchase.Could You, please, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Subodh Amelia FeatureClosed   Amelia   Updated December 30, 2018 at 8:47pm   8 Most recent comment from [deleted]:Hi Subodh,On the logging in form you will see a button for Sign up, click on it and create a new account. If you need any help with setting up the SMS notification you can take a look at our documenta ... [deleted] BUG: Page back office display.Closed   Amelia   Updated January 9, 2019 at 2:41am   2 Most recent comment from [deleted]:This is being dealed with in another ticket, thanks.