We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

[deleted] Translated words in a menuClosed   Amelia   Updated January 4, 2019 at 8:48pm   12 Most recent comment from PSU:Btw, it worked, thanks! Dylan Amelia plugin not showingClosed   Amelia   Updated January 4, 2019 at 2:17pm   6 Most recent comment from Miloš Jovanović:Hi Dylan, No problem at all. OK I can see the error now Uncaught Error: only one instance of babel-polyfill is allowed This is causing the issue and it looks like some other plugin is using the same ... [deleted] Add a Service URLClosed   Amelia   Updated January 4, 2019 at 1:46pm   4 Most recent comment from Miloš Jovanović:Hi VSTars,Unfortunately we are using Ticksy as a third party helpdesk and we do not have permissions to make changes to the users, like changing or gathering information about username passwords etc. ... webstilo Plugin update: lost everythingClosed   Amelia   Updated January 4, 2019 at 1:15pm   4 Most recent comment from [deleted]:Hi Csaba,We can update the plugin to version 1.4, and check if everything is fine, just tell us what time does it suits for you that we update the plugin? Most probably this is the cache problem, wh ... Christo_Watkins Hiding a column on Modal Edit FormClosed   wpDataTables   Updated January 4, 2019 at 1:07pm   6 Most recent comment from Aleksandar Vuković:You are welcome Christo.  Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a ... PrzemyslawGumulka Group column - couple of issuesClosed   wpDataTables   Updated January 4, 2019 at 1:03pm   7 Most recent comment from Aleksandar Vuković:Hello again PrzemyslawGumulka.I understand what You mean, but unfortunately at this time it is not possible to export tables with column grouping turned on. Since these functionalities are based on a ... PrzemyslawGumulka hidden columns, 2 problemsClosed   wpDataTables   Updated January 4, 2019 at 1:01pm   7 Most recent comment from Aleksandar Vuković:Hello again PrzemyslawGumulka.I don't know what happened when it comes to server-side/grouping feature. It should automatically disable the grouping feature. When I logged in, I saw that server-sid ... PrzemyslawGumulka Initial multi-column orderClosed   wpDataTables   Updated January 4, 2019 at 12:57pm   6 Most recent comment from Aleksandar Vuković:Hello again PrzemyslawGumulka.You're correct - If You disable manual sorting, the tables sort by the first column. I saw that You have only SQL columns, and that is the default behavior for tables cr ... PrzemyslawGumulka group column + hidden column = bugClosed   wpDataTables   Updated January 4, 2019 at 12:51pm   6 Most recent comment from Aleksandar Vuković:Hello again PrzemyslawGumulka.I couldn't replicate it on my end because I had a default wdt_ID column that is always in the first position of the table and is always hidden by default. That is why ... ompartsinc TechnicalClosed   Amelia   Updated January 4, 2019 at 12:37pm   3 Most recent comment from Miloš Jovanović:Hi ompartsinc,Thank you for your purchase.You can hide the employees using the CSS, if you have some page I can give you a proper code.The only thing with this is that you will just hide the employe ... [deleted] Use WP mail SMTP over smtpClosed   Amelia   Updated January 4, 2019 at 11:49am   6 Most recent comment from [deleted]:Hi VSTars,Unfortunately it is not possible at the moment to use WP mail SMTP plugin to send email in the Amelia. Do you have the SMTP from your hosting provider, so you can set it up instead GMail a ... Servicebest Href doesn't work correctly in iframeClosed   Powerful Filters for wpDataTables   Updated January 4, 2019 at 11:43am   2 Most recent comment from Aleksandar Vuković:Hello Patrick.If I understood You correctly, You'd like the link to open up like shown in the attachment, not inside the iframe, correct?Can You try opening the link in the new tab, by adding target= ... Roxane Leroy GDPRClosed   Amelia   Updated January 4, 2019 at 11:28am   4 Most recent comment from Miloš Jovanović:Hi Roxane,You are welcome.Best regards. viktor SitemapClosed   Amelia   Updated January 4, 2019 at 11:15am   6 Most recent comment from Miloš Jovanović:Hi viktor,Ok I will forward this to my team that you requested a refund.Best regards. titistine Impossible to delete appointmentsClosed   Amelia   Updated January 3, 2019 at 2:12pm   2 Most recent comment from Miloš Jovanović:Hi MadyGio,Thank you for your purchase and Happy New Year.AS I can see you opened a same ticket twice so I will close this one and we can continue on other ticket.Best regards.