We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rohit Jaiswal CORS issueClosed   Amelia   Updated June 25, 2019 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello Rohit.I see you opened two similar tickets.My colleague already responded to the other ticket, so I will close this one.Best regards. Lauren retreiving dsata from custom fieldsClosed   wpDataTables   Updated June 25, 2019 at 8:07am   29 Most recent comment from Aleksandar Vuković:A CSS file? I don't know how they wish to work with that, though, but an Excel or a CSV file would be much more usable.You could create a table linked to an existing data source, and it would p ... Reynaldo Hernandez informationClosed Pre-purchase questions for Amelia   Updated June 24, 2019 at 2:19pm   7 Most recent comment from [deleted]:Hi Reynaldo,If you don't plan to make a product from Amelia and to re-sell it and if you will be the owner/manager of all copies and you only will contact our support, then yes, you can use our d ... Llew Catalogue not showing since update to 2.0Closed   Amelia   Updated June 24, 2019 at 1:58pm   9 Most recent comment from Aleksandar Vuković:Hello again Llew.One of my developers logged in through AirBook Air, and he saw the page normally.It is difficult to fix issues which happen from time to time, and to some users only. Experience says ... Scott New Events featureClosed Pre-purchase questions for Amelia   Updated June 24, 2019 at 1:50pm   2 Most recent comment from [deleted]:Hi Scott,Thank you for your inquiry.Unfortunately we don't have this option at the moment, but we plan to work more on the Event booking and add more options and this one will be one of them cert ... Markus Bind series to y axis / multiple y axisClosed   wpDataTables   Updated June 24, 2019 at 1:44pm   4 Most recent comment from Aleksandar Vuković:You're welcome Markus.I hope it works.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. sfxdotcom Spinning Hour Glass, EndlesslyClosed   Amelia   Updated June 24, 2019 at 1:23pm   4 Most recent comment from Miloš Jovanović:Hi sfxdotcom,Understood, just send me the error log here so I can take a look.Best regards. Mohammed Aljassem RTL supportClosed Pre-purchase questions for wpDataTables   Updated June 24, 2019 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello Mohammed.Thank you for your interest in our plugin, and thanks for the kind words.The RTL support is planned, although I cannot say when it will be implemented.There is a workaround, though.Yo ... CookYourLife SquareSpaceClosed Pre-purchase questions for Amelia   Updated June 24, 2019 at 1:11pm   2 Most recent comment from [deleted]:Hi Mel,Thank you for your inquiry.Unfortunately something like this is not possible, our plugin is made for WordPress and it cannot be used outside of it.Best regards. ryanhodson Event BookingClosed   Amelia   Updated June 24, 2019 at 12:56pm   18 Most recent comment from Aleksandar Vuković:You're welcome Ryan.If you have any more questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. yasir kamal the plugin will not work for my needsClosed   Amelia   Updated June 24, 2019 at 12:55pm   2 Most recent comment from Aleksandar Vuković:Hello yasir.I am sorry to hear you don't want to use the plugin after purchase.Is there something wrong? Anything we can help you with? We'd be more than happy to take a look.If, on the ot ... Zafiris Working hoursClosed   Amelia   Updated June 24, 2019 at 12:55pm   4 Most recent comment from Miloš Jovanović:Hi Zafiris,Ok thank you for your feedback.My suggestion is to take a look at the quick start guide from our documentation.Where you can see how you can create services.For your case below you will ne ... Karl Booking day functionClosed Pre-purchase questions for Amelia   Updated June 24, 2019 at 12:32pm   2 Most recent comment from [deleted]:Hi Karl, Thank you for your interest in our plugin.Yes, that is right, currently Amelia can be used for booking appointments and events. Appointments can last maximum of 23 hours and 55 minutes so it ... damhnait Compatibility with iPad only blank screenClosed   Amelia   Updated June 24, 2019 at 12:29pm   10 Most recent comment from Miloš Jovanović:Hi damhnait,Thank you for understanding.Yes the issue is that the Mac tables ( especially old ones) are not easy to debug and apply the code.So we applied the code on our desktop computers and then ... Srinath MultisiteClosed Pre-purchase questions for wpDataTables   Updated June 24, 2019 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello Srinath.Thank you for your interest in our plugin.The Basic license works on a single domain, with unlimited number of sub-domains, so yeah - you will be able to use one license for a multi-sit ...