We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alexander Petrov Change "add extra" label?Closed   Amelia   Updated June 27, 2019 at 6:14am   2 Most recent comment from Aleksandar Vuković:Hello Alexander.Thank you for your purchase.The easiest way would be to edit the language file, located in ../wp-content/plugins/ameliabooking/languages. If you're using English, go to "en_US" ... Autostopowicz how to prevent sorting data in charts by wdt_IDClosed   wpDataTables   Updated June 27, 2019 at 6:10am   6 Most recent comment from Aleksandar Vuković:Alright, Autostopowicz.I hope everything goes well.If you need any further assistance, please let me know.Best regards. Jose Luis Orue Excel download in server-side tablesClosed   wpDataTables   Updated June 26, 2019 at 2:36pm   2 Most recent comment from Aleksandar Vuković:Hello again JLO.I am sorry to disappoint you, but unfortunately no. Full list of table-tools limitations is located in our documentation, but here's why:Table Tools consists of a block of butto ... Jose Luis Orue Limit edit menuClosed   wpDataTables   Updated June 26, 2019 at 11:33am   3 Most recent comment from Jose Luis Orue:Thanks Aleksandar, it worked great! Márcio Cristiano Bento Remove mandatory fields for employeesClosed   Amelia   Updated June 26, 2019 at 10:24am   2 Most recent comment from Aleksandar Vuković:Hello Márcio.Thank you for your purchase.If you don't want the doctors to have active e-mail addresses, you can enter fake e-mails, like this:[email protected][email protected] so on.The p ... Stephen O'Connor Event Booking Email ConfirmationClosed   Amelia   Updated June 26, 2019 at 9:55am   5 Most recent comment from Miloš Jovanović:Hi Stephen,No problem, let me know if you receive an email as admin.Best regards. Christian Ravnkilde Andersen tech questionClosed   wpDataTables   Updated June 26, 2019 at 9:34am   2 Most recent comment from Aleksandar Vuković:Hello Christian.I am sorry to disappoint you, but unfortunately this is not a built-in feature of the plugin.You can only create one table from one form. These tables are not being stored in the data ... Francois Pouzet RefundClosed Pre-purchase questions for Amelia   Updated June 26, 2019 at 8:15am   13 Most recent comment from [deleted]:Hi Francois,Usually it takes couple of days for Paddle to process the refund, that part is not on our side, so we cannot say for sure when it will be.Best regards. Autostopowicz css selector of single cellClosed   wpDataTables   Updated June 26, 2019 at 7:35am   10 Most recent comment from Aleksandar Vuković:Hello again Autostopowicz.I don't know if it earns you a free license, thoughLike you said - you developed a custom solution, which we don't provide support for, but are eager to help anywa ... Daniel Lewis Google Charts layout problemsClosed   wpDataTables   Updated June 26, 2019 at 7:28am   6 Most recent comment from Aleksandar Vuković:Hello again Daniel.This is the default behavior of Google Charts engine, unfortunately, so there's no CSS or settings we can change to make it look better.However, there are wpDataChart callbac ... sfxdotcom Conversion TrackingClosed   Amelia   Updated June 25, 2019 at 5:56pm   3 Most recent comment from sfxdotcom:Great!  I will try this and let you know how it works out. Kevin DeLong Booking DurationClosed Pre-purchase questions for Amelia   Updated June 25, 2019 at 3:41pm   7 Most recent comment from [deleted]:Hi Kevin,I am glad to hear that you like it. We will add more options to the Events, but this is the first basic version for now.If Authorize.net is supported by WooCommerce then yes, you can use it s ... tfits Manual updatesClosed   wpDataTables   Updated June 25, 2019 at 9:59am   2 Most recent comment from Aleksandar Vuković:Hello tfits.Thank you for your purchase.Yes, of course you can install them manually.IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don� ... Erwan Validation commandeClosed   Amelia   Updated June 25, 2019 at 9:35am   2 Most recent comment from Miloš Jovanović:Hi Erwan,Thank you for your purchase.Sorry but I did not quite understand what the issue is, can you please describe me more.Best regards. heroseven7 Minimum time for reservation does not work properlyClosed   Amelia   Updated June 25, 2019 at 9:17am   5 Most recent comment from Miloš Jovanović:Hi heroseven7,Glad to hear that.Best regards.