As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Brandon Formula ColumnClosed   wpDataTables   Updated October 1, 2019 at 10:00am   7 Most recent comment from Aleksandar Vuković:Great news, Brandon.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Ciclops Several services in the same appointmentClosed Pre-purchase questions for Amelia   Updated October 1, 2019 at 9:41am   2 Most recent comment from [deleted]:Hi Ciclops,Thank you for your interest in our plugin.I understand your use case, and there are requests from our users about this. Unfortunately for now it is possible just with extras. We are definit ... wodz82 Recurring paymentsClosed   Amelia   Updated October 1, 2019 at 8:42am   4 Most recent comment from Aleksandar Vuković:Hi again wodz82I'm glad to hear you like the workaround.Please note, though that we are planning on adding recurring payments in the future, I just cannot promise when. We have so many features ... Curtis Calendar won't syncClosed   Amelia   Updated October 1, 2019 at 8:42am   11 Most recent comment from Miloš Jovanović:Hi Curtis,Can I connect some fake employee to mine google calednar so I can take a look.Best regards. wodz82 Calendar errorClosed   Amelia   Updated October 1, 2019 at 8:41am   4 Most recent comment from Aleksandar Vuković:Hey wodz82Great news, I'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Janina Thoen Question calendar adminClosed Pre-purchase questions for Amelia   Updated October 1, 2019 at 8:17am   2 Most recent comment from Miloš Jovanović:HI Janina,Thank you for your inquire.1.Unfortunately in order to make appointments as employee using mobile phone, you must be logged in your WordPress using mobile browser. So there is no app like ... Aggelos Charts per yearClosed Pre-purchase questions for wpDataTables   Updated October 1, 2019 at 6:36am   4 Most recent comment from Aleksandar Vuković:Hello again AggelosI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The filter can only use the format you've selecte ... flow-assistance Shortcode problemClosed   Amelia   Updated September 30, 2019 at 3:44pm   2 Most recent comment from [deleted]:Hello flow-assistance,Could you please check have you assigned all your services to employees? Because if there is an employee which doesn't have assigned services, or vice versa this might be t ... Sklasse3 Integrating WP users to AmeliaClosed   Amelia   Updated September 30, 2019 at 3:30pm   4 Most recent comment from [deleted]:You are welcomeUnfortunately we don't have this option at the moment, but the front-end customers cabinet is our priority and it will be in one of our future updates. I can't say exactly whe ... Dries Difference Basic vs ProClosed Pre-purchase questions for Amelia   Updated September 30, 2019 at 3:27pm   4 Most recent comment from [deleted]:Hi Dries, You are welcome! We don't have the upgrade process yet, but we plan to make it. If we don't release it until the moment when you want upgrade you can just purchase the Pro license ... Marina Maliniak Manager booking appointmentClosed   Amelia   Updated September 30, 2019 at 2:50pm   5 Most recent comment from Marina Maliniak:This is more for Managing business. I am surprised no one in community ever mentioned. Please escalate my suggestion if possible.  Thanks,  Siham synchronize with Outlook Calendar under Keri connectClosed Pre-purchase questions for Amelia   Updated September 30, 2019 at 12:45pm   2 Most recent comment from [deleted]:Hi Siham,Thank you for your interest in our plugin. Unfortunately, it is not possible, but we plan Outlook integration to add as a feature by the end of this year. Roy Streppel Personal information is lockedClosed   Amelia   Updated September 30, 2019 at 12:42pm   2 Most recent comment from Aleksandar Vuković:Hello Roy.Thank you for your purchase.When you are logged in, that your data is saved in the database, which is the reason why your data in the booking form is disabled and already filled. If you ma ... Philippe COUDERC Amelia plugin : Time format, Translations and SMSClosed Pre-purchase questions for Amelia   Updated September 30, 2019 at 12:21pm   3 Most recent comment from Philippe COUDERC:Many thanks for your reply, we'll buy your product very soon :-)Philippe damien problematic "jump" when choosing timeClosed   Amelia   Updated September 30, 2019 at 12:10pm   5 Most recent comment from Miloš Jovanović:HI damien,We are aware of this issue and we will try to find some proper solution.The problem now is that the form is displaying differently depends on the mobile device but we will try to find a pro ...