We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roi Azarya ltr and loco translate translate readyClosed   Amelia   Updated November 6, 2019 at 4:56pm   2 Most recent comment from Aleksandar Vuković:Hello Roi.Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string. If ... Thomas Feder Credit Card FieldsClosed   Amelia   Updated November 6, 2019 at 3:42pm   2 Most recent comment from [deleted]:Hello Thomas,The fields are filled in when a user is logged in to WordPress. You can test the booking page from incognito mode where the fields won't be filled in (when customers are not logged i ... Jonas Order of form fieldsClosed   Amelia   Updated November 6, 2019 at 3:40pm   2 Most recent comment from Aleksandar Vuković:Hello Jonas.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We are currently working on developing that feature for one of ... Ethan Sagar Calander InviteClosed   Amelia   Updated November 6, 2019 at 3:01pm   2 Most recent comment from Aleksandar Vuković:Hello Ethan.I am sorry to disappoint you, but unfortunately Amelia doesn't have integration with iCal or Outlook. Only Google Calendar is supported at this point.However, if you enable this in Am ... Greg Upgrade does not workClosed   wpDataTables   Updated November 6, 2019 at 2:58pm   2 Most recent comment from Aleksandar Vuković:Hello Greg.I see this is a duplicate ticket, and since I already replied to the other one, this one will be closed. Matthew Roberts Password protectionClosed   wpDataTables   Updated November 6, 2019 at 2:56pm   2 Most recent comment from Aleksandar Vuković:Hello Matthew.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.This could only be done if you install a membership plugin, ... richard OMG - Made for MeClosed   Amelia   Updated November 6, 2019 at 2:34pm   8 Most recent comment from Aleksandar Vuković:Great news, Richard.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gabriel VALLE Take home appointment with management of the travel timeClosed Pre-purchase questions for Amelia   Updated November 6, 2019 at 2:21pm   6 Most recent comment from [deleted]:Hi Gabriel,I am not aware of such solution.  Yannis TRIANTAPHYLIDES Need hookClosed   wpDataTables   Updated November 6, 2019 at 1:58pm   2 Most recent comment from Aleksandar Vuković:Hello Yannis.Please correct me if I'm wrong, but I understand that you want the table to be duplicated as soon as a new user is created on your website.If this is true, I'm sorry to disappo ... Ethan Sagar Cannot Add employeeClosed   Amelia   Updated November 6, 2019 at 1:48pm   7 Most recent comment from Aleksandar Vuković:Great news, Ethan.You're welcome, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. BoSungJung Refund RequestClosed   wpDataTables   Updated November 6, 2019 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello BoSungJung.Sorry to hear you don't want to use the plugin after purchase.Can you please tell me which additional fee you're referring to? Is it the VAT (Value Added Tax) that is being ... ajumbra Horizontal scrollbars on MacsClosed Pre-purchase questions for wpDataTables   Updated November 6, 2019 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello ajumbra.Thank you for your purchase.Can you please try adding this CSS in wpDataTables settings/Custom JS and CSS/Custom CSS field: .wpDataTablesWrapper div.wdtscroll { overflow-x: inherit !imp ... Ernst Lüdemann German translation not working as expectedClosed   Amelia   Updated November 6, 2019 at 1:28pm   4 Most recent comment from Aleksandar Vuković:Hello again Ernst.Well, that should've been resolved with deactivating the Labels settings. Another option is that there is an instance of "service" in the .po file which isn't translated.I ... Jesse License vs IntegrationClosed Pre-purchase questions for wpDataTables   Updated November 6, 2019 at 1:00pm   2 Most recent comment from Aleksandar Vuković:Hello Jesse.Thank you for your interest in our plugin.Unfortunately, Formidable Forms Integration for wpDataTables is an add-on that requires installed and activated wpDataTables and Formidable Form ... JustDoIt123 Customer Dashboard personal accountClosed   Amelia   Updated November 6, 2019 at 1:00pm   2 Most recent comment from [deleted]:Hello JustDoIt123,Yes, you can. You can give them Amelia Customer role which enables your customers to see their appointments in the back-end calendar, and on the appointments list, and also e ...