We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

clmnt customize category-service-image not responsiveClosed   Amelia   Updated November 13, 2019 at 11:48am   4 Most recent comment from Aleksandar Vuković:Great news, Clement.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. ADAM BERNS Reoccurring ServicesClosed Pre-purchase questions for Amelia   Updated November 13, 2019 at 11:43am   2 Most recent comment from [deleted]:Hi Adam,We don't have recurring appointments yet, so this is not possible at the moment. But we are currently working on this feature and we hope to release it before the end of the year. If you ... MARCOS FRAVEGA Translation into EnglishClosed   Amelia   Updated November 13, 2019 at 11:28am   4 Most recent comment from Aleksandar Vuković:Hello again Marcos.Unfortunately, the same reply applies here as it does in the previous ticket:https://tmsplugins.ticksy.com/ticket/2212366Dynamic strings like Notification templates, service names, ... Dan PurchaseClosed   Amelia   Updated November 13, 2019 at 10:02am   2 Most recent comment from [deleted]:Hello Dan, Thank you for your purchase and for the compliments!Unfortunately, in Amelia customers can't choose a duration of a service, at the moment. But, there is a work-around: you can make ... Ralph TranslationsClosed   wpDataTables   Updated November 13, 2019 at 9:08am   6 Most recent comment from Aleksandar Vuković:You're welcome, Ralph.No worries. Please let me know if there's anything I can do to help. Senthi PricingClosed Pre-purchase questions for Amelia   Updated November 13, 2019 at 8:35am   6 Most recent comment from Miloš Jovanović:Hi Senthi,You are welcome.Best regards. Jonas Category Form FieldClosed   Amelia   Updated November 13, 2019 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello Jonas.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment you can only show [ameliacatalog] with individu ... Susanna Townsend [URGENT] Dates UnavailableClosed   Amelia   Updated November 12, 2019 at 4:09pm   17 Most recent comment from [deleted]:Hello Susanna, I see this is the same issue as you wrote in your other/ new ticket so we will continue solving the issue there. Hence, I will close this ticket.  Sajan Nair Paid yet asking to upgradeClosed   Amelia   Updated November 12, 2019 at 3:16pm   4 Most recent comment from [deleted]:Hello Sajan Nair, You are welcome!Great, glad to hear you managed to solve the issue. You can find everything you need to know and all the steps for the WooCommerce integration in our documentation ... Jose Address spanish speaking communitiesClosed   Amelia   Updated November 12, 2019 at 3:04pm   4 Most recent comment from [deleted]:Hello Jose, You are welcome!Could you please tell me which Amelia shortcode / view exactly are you using on these pages? If it is the ameliacatalog (Catalog view), when you click on the category it ... Helen Clarke Restrictions in booking servicesClosed   Amelia   Updated November 12, 2019 at 3:01pm   2 Most recent comment from Aleksandar Vuković:Hello Helen.If you wish to add a smaller buffer time, you need to go to General Settings, and to lower the default time slot step:When you do this, you will be able to add a 5 min buffer time, if you ... nunotlopes Printing ChartsClosed   wpDataTables   Updated November 12, 2019 at 2:00pm   2 Most recent comment from Aleksandar Vuković:Hello Miguel.I am sorry, but I cannot help you with this since this is a third party plugin, and its functionalities and features are not something we're familiar with. You can print the chart ... Abdulrahman Arram Display DataClosed Pre-purchase questions for wpDataTables   Updated November 12, 2019 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello Abdulrahman Arram.Thank you for your interest in our plugin.What you're trying to achieve is possible with Users see and edit only own data feature. However, you would need to know their ... Alison Ball Tickets for EventsClosed   Amelia   Updated November 12, 2019 at 12:37pm   2 Most recent comment from Aleksandar Vuković:Hello Alison.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We're planning to add that i ... chadi shortcode not workingClosed Pre-purchase questions for Amelia   Updated November 12, 2019 at 12:28pm   2 Most recent comment from [deleted]:Hi Chadi,Thank you for your interest in our plugin.In the free version only [ameliabooking] shortcode is supported. The other shortcodes ([ameliacatalog], [ameliasearch] and [ameliaevents] are support ...