We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Powerful filter automatically sets exact filter to enableClosed   Powerful Filters for wpDataTables   Updated November 6, 2019 at 12:36pm   2 Most recent comment from Aleksandar Vuković:Hello Michael.Thank you for your purchase.Unfortunately, as per our documentation:If a column is configured as a foreign key, Exact filtering will be enabled always, and I'm sorry to say that ... Mushfiqur Rahman Allowing users to only view their rows in google sheetsClosed Pre-purchase questions for wpDataTables   Updated November 6, 2019 at 11:32am   4 Most recent comment from Aleksandar Vuković:Hello Mushfiqur.That is a good idea, but unfortunately we don't have integration with Zapier yet.Even if we did, I don't know if you'd be able to create an editable relation between wpD ... Guillem Several reservationsClosed Pre-purchase questions for Amelia   Updated November 6, 2019 at 11:22am   2 Most recent comment from Miloš Jovanović:Hi William,Thank you for your inquire.Unfortunately multiple time slots booking or several reservations at once are not possible at the moment.We do have in plant to implement this option for some ... Karen Allen Customer list of RSVPs?Closed   Amelia   Updated November 6, 2019 at 10:59am   2 Most recent comment from [deleted]:Hello Karen, You are welcome! We are glad you find Amelia good and lovable Unfortunately, there isn't a shortcode for this in Amelia, it is not possible to show events for which customer has RS ... Erik Lupien How calendar is set up / viewedClosed Pre-purchase questions for Amelia   Updated November 6, 2019 at 10:26am   2 Most recent comment from Miloš Jovanović:HI Erik,Thank you for your inquire.We do have option to set the maximum and minimum capacity for the appointments and events. More information on this linkMinimum Capacity and Maximum Capacity � ... Luis Woo CommerceClosed Pre-purchase questions for Amelia   Updated November 6, 2019 at 10:20am   2 Most recent comment from [deleted]:Hi Luis,Thank you for your interest in our plugin.Yes, of course you can use it without other plugins. Our plugin has three built in payment options: on-site payment, PayPall and Stripe, so if these p ... Thomas Google calendar with multiple servicesClosed Pre-purchase questions for Amelia   Updated November 6, 2019 at 10:11am   2 Most recent comment from [deleted]:Hi Thomas,Thank you for your interest in our plugin.Our plugin is made for multiple services and employees but not for multiple companies. Each employee can provide multiple services but you should kn ... David ThomasClosed   Amelia   Updated November 6, 2019 at 9:00am   4 Most recent comment from [deleted]:Hello Thomas, You are welcome.You can always download the plugin from out store when you login with the credentials that you got in the email when you made the purchase. If you have any other question ... Holly Neumann WP UserClosed   Amelia   Updated November 6, 2019 at 8:47am   2 Most recent comment from [deleted]:Hello Holly Neumann,If you want to connect the Amelia Employee to a WP User, they need to have Amelia Employee role in WP Users. In some cases, plugins for assigning more user roles to one WP User, li ... Sitely Is there a white label option for web agencies?Closed Pre-purchase questions for Amelia   Updated November 5, 2019 at 1:11pm   2 Most recent comment from [deleted]:Hi Sitely,Thank you for your interest in our plugin. It is possible to change the picture by replacing it with the picture that will be the same size and name as Amelia logo but you should know that i ... Valberg False advertisingClosed Pre-purchase questions for wpDataTables   Updated November 5, 2019 at 12:32pm   6 Most recent comment from Aleksandar Vuković:Hello again Valberg.Thank you for pointing out that there's no notice about potential VAT rate applied to a transaction. That will be added. I'm sure it was listed, so I don't know how ... Tomasz Kopinski Could not load filesClosed   wpDataTables   Updated November 5, 2019 at 10:59am   4 Most recent comment from Aleksandar Vuković:Hello again Tomasz.I cannot see anything wrong in the back, so the issue is probably - as I mentioned - permissions.Please see if you have any security plugins installed, and if not - reach out to yo ... Tania & John UpdateClosed   Amelia   Updated November 5, 2019 at 10:41am   4 Most recent comment from [deleted]:Hello Tania, I tried to login but couldn't. But I believe I will not need them now, since we deactivated your purchase code, so please try activating it now in Amelia. Hope everything will wor ... Tom Stotesbury Multiple bookings at one timeClosed Pre-purchase questions for Amelia   Updated November 5, 2019 at 10:39am   9 Most recent comment from Miloš Jovanović:HI Kostas,Thank you for your feedback, I will forward your suggestion and workaround to my team so we can hopefully find some solution for the future updates.Thank you again.Best regards. Guillem WpmlClosed Pre-purchase questions for Amelia   Updated November 5, 2019 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Guillem,Thank you for your inquire.I am sorry to disappoint you, but unfortunately our plugin have some dynamic strings, and I don't believe any translating plugin would be able to transla ...