Our synchronisation works in the way that all events from Google calendar (with busy status) affects the number of free time slots in Amelia by deleting them. Also all appointment created in Amelia (you can choose whether just Approved or also the Pending ones) are added into the Google calendar. However the synchronisation is not entire and if you want to delete the appointment created in Amelia, you can do that just in Amelia because deleting from Google calendar will not be pasted to Amelia (it's not entire 2 way sync).
If you create event in Google Calendar and set its status as busy, that timeslot will not be available in Amelia for further booking. If that event doesn't have busy status then that timeslot will be available in Amelia.
It's not working. Only from Amelia booking to google works, but when i create a appointment in google with status "Beschäftigt" = "busy" the customer can book in this timeslot.
Can you please contact us in Amelia section of this same support platform so technical support can investigate your issue. They will probably need temporary credentials for login so they can investigate from the inside as that is the fastest way of finding the solution so please make sure to create Private ticket.
Hello, is it possible to create bookings and blocks directly in the google calender? Or what exactly means the 2 way sync ?
regards Dietmar
Hi Dietmar Baumann,
Thank you for your interest in our plugin.
Our synchronisation works in the way that all events from Google calendar (with busy status) affects the number of free time slots in Amelia by deleting them. Also all appointment created in Amelia (you can choose whether just Approved or also the Pending ones) are added into the Google calendar. However the synchronisation is not entire and if you want to delete the appointment created in Amelia, you can do that just in Amelia because deleting from Google calendar will not be pasted to Amelia (it's not entire 2 way sync).
Best regards.
Hi
thanks for your answer !
but i didn't understand exactly what you wrote.
what i want to do:
when i create a appointment directly in the google calender this timeslot ai available in Amelia booking?
Why?
What i understand is whe i crate a appointment in google calender this time is blocked for bookings?
Sorry for my bad english, i'll hope you undersatndwhat i want to epxplain.
regards Dietmar
Hi Dietmar,
If you create event in Google Calendar and set its status as busy, that timeslot will not be available in Amelia for further booking. If that event doesn't have busy status then that timeslot will be available in Amelia.
Best regards.
Hi Isidora
thanks for your reply.
It's not working. Only from Amelia booking to google works, but when i create a appointment in google with status "Beschäftigt" = "busy" the customer can book in this timeslot.
Any idea what the problem could be?
in attachment you can see some screenshot's.
regards Dietmar
Hi Dietmar,
Can you please contact us in Amelia section of this same support platform so technical support can investigate your issue. They will probably need temporary credentials for login so they can investigate from the inside as that is the fastest way of finding the solution so please make sure to create Private ticket.
Best regards.
Hi Dietmar,
I am glad to hear that the problem is solved. Have a nice day.
Best regards.